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District Service Manager

4 months ago

Hamilton, Canada Navistar Canada ULC Full time

Navistar Canada, ULC*., is a leading producer of International® brand commercial and IC Bus brand school and commercial buses. The company also provides truck and diesel service parts and financing services.

**Why Navistar? **Navistar has redesigned most of the International Truck vehicle line-up, including the LT Series and RH Series tractors, HX Series vocational truck, and soon to be introduced HV Series and MV Series trucks. The company is witnessing market share growth in several of its core segments, a testament to the customer acceptance of its new products. Product quality and uptime has been a strong and ongoing focus across the entire company. Navistar has introduced a number of new powertrains to its truck line-up, including the International® A26 12.4L diesel. Our alliance with Volkswagen Truck and Bus increases our global scale, strengthens our competitiveness, and provides our customers with expanded access to cutting-edge products, technology and services. Superior parts and services offering throughout the country via our distribution channel. Best in class non-asset based products that enable our customers to not only create value for themselves but for their customers as well.

We value our employees and offer the following:
Medical benefits without waiting period
Yearly Health Services Spending Account
Health Club Subsidy Program
Employee Assistance Program
Best Doctors
Critical Illness Insurance
Defined Contribution Pension

**POSITION PURPOSE**:
Provide dealer/customer assistance in troubleshooting and repairing product failures in the field and manage dealer service areas related to dealer service capability. Develop and maintain good relationships with dealer personnel and key dealer customers.

**PRIMARY DUTIES & RESPONSIBILITIES**:

- Administer out of warranty policy expense and warranty appeals
- Provide courteous and effective resolution of customer complaints.
- Perform field investigations and generate accurate field service reports.
- Work with PDM to ensure dealer service personnel have the necessary training to service our product correctly
- Identify and document product issue root cause and resolution.
- Take ownership in resolving difficult product and customer issues.
- Support dealer in maintaining key customer relationships.
- Actively participate with provincial trucking associations to promote Navistar Product and build relationships with existing and conquest accounts.
- Provide technical and administrative support to specified regional truck, bus customers and National Lease and National Fleet.
- Work with dealer sales manager to market Navistar products.
- Work with dealer service and parts managers to sell fleet Service Portal and promote other parts and service programs to key customers
- Support new product launches.
- Reinforce Service Metrics, Prestige Standards, and all other OEM programs.
- Manage travel budget
- Work with key customer contacts and account management partners in developing and managing business strategies including assigned fleet accounts
- Assess, arrange and/or provide training and technical support to all bus and fleet customers as required.
- **Musts**:_ Minimum five (5) years experience working as Dealership Technician, Warranty Administrator, Service Manager, and/or Fleet Technician, Fleet Warranty, Administrator, Fleet Service Manager and Director of Maintenance. Minimum of 3-5 years experience administering Navistar Warranty.
- **Wants**_:_ College Mechanical/Automotive Technical Degree or Certificate and 5 (five) years related experience.

**THIS POSITION WILL COVER WESTERN CANADA ( MANITOBA TO ALBERTA)**

**75 % TRAVEL ( COMPANY CAR PROVIDED)**

**Job Types**: Full-time, Permanent

**Salary**: $115,000.00-$120,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday