Claims Manager

4 months ago

Cambridge, Canada Cowan Insurance Group Full time

At Cowan, we are passionate professionals who are dedicated to doing what is right for our clients. The **Claims Manager** will be reporting to the Vice President of Risk and Compliance. As Claims Manager you will be accountable for leading a claims team, managing a wide range of Personal and Commercial claims across the brokerage including mentoring team members by providing advice on complex claims situations. You will be responsible for managing the brokerage after hours claims intake process to support client service as well as collaborating with leaders across the brokerage to ensure efficiencies and business objectives are met.

**What you will do**:

- Lead and manage a team of Claims Representatives by providing day to day coaching and guidance on claims and ensure client service levels are met.
- Provide mentoring and development on complex claim files.
- Develop and implement strategies to enhance client experience.
- Keep executive management apprised of sensitive and complex claims
- Track and manage claims and potential claims against Cowan
- Advocate for clients with insurers where required
- Manage budgets for the Claims team.
- Create and or enhance business processes, operations, and workflow within the claims team.
- Monitor and analyze industry trends, changes, and updates.
- Provide monthly reporting related to strategic initiatives & KPIs related to performance of team.

**What you will bring**:

- Previous experience managing a claims team an asset
- RIBO License is required or ability to obtain
- CAIB, CIP or CRM designation (or working towards designation) would be an asset
- Minimum 7 years technical insurance experience with P&C claims or Commercial area
- Proven strong problem-solving abilities
- Proven client-focused approach, including speed to resolution
- Excellent organizational, negotiation, analytical and interpersonal skills
- Experience in a fast-paced working environment with a demonstrated ability to multitask and adjust priorities regularly

**Who we are**:
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027

**What sets us apart?**

**Be in good company**

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment

**Are you interested?**

Please Apply

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

LI-Hybrid

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