Claims Consultant Position
3 weeks ago
At Intact Financial Corporation, we're committed to providing comprehensive insurance solutions to our customers. As a Claims Consultant, you'll play a crucial role in ensuring that our claims and underwriting functions are aligned to deliver exceptional value to our customers.
About the Role
- Provide expertise and support to claims and underwriting functions to improve company guidelines and programs for effective loss expense management and consistent claims settlement policies and procedures.
- Engage in special projects to examine the Claims function, develop ways to improve processes and personnel, and better serve customers, solve systemic problems, and meet company goals.
- Determine key measures to monitor service levels and effectiveness of Claims personnel.
- Conduct periodic audits of claims files to ensure compliance with company standards, reporting results to the management team and using results toward efforts to improve Claims functions.
- Lead the development of technical claims training programs by assessing needs, developing content, and making recommendations.
- Provide consultation on large and complicated claims files, including technical guidance and advice to staff, assessment of exposure, facilitation of Alternative Dispute Resolution, and attendance at arbitration hearings as required.
- Assist with the interpretation of case law.
Requirements
- University degree or any combination of training and experience deemed relevant for the role.
- Ten years of relevant experience with all lines, including casualty liability and property.
- Litigation experience is an asset.
- Technical expertise in claims management and extensive experience in coverage analysis, investigation, and quantum evaluation.
- Experience and or knowledge of Alternate Dispute Resolution.
- Excellent problem-solving and analytical skills.
- Detail oriented.
- Flexible with the ability to work in a constantly changing environment.
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