Claims Manager, Specialty, Intact Public Entities

3 months ago

Cambridge, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

At Intact Public Entities, we’re ensuring our municipal and community service organizations are protected by providing them with a comprehensive and unique insurance program. We help contribute to their success and that’s something we’re proud of. Working here means predicting and protecting against standard and complex risks with and delivering unsurpassed value added services. We can’t do it without you. You’ll get to be a part of a trusted name in insurance with an entrepreneurial culture that’s here to amplify your expertise.

We’re looking for a **Claims Manager, Specialty, Intact Public Entities** to join our growing team

As a Claims Manager, Specialty, you will lead a team of Specialty Claims staff. This team is responsible for the management of Specialty Lines claims such as complex liability, property, E&O, and other municipal and public entity claims. Your claims experience and strive for excellence will help you successfully manage the day-to-day operations of your teams. Your passion for coaching, development and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers and inspire people to go above and beyond in everything they do. Your core values are a great fit with ours: Integrity, Respect, Excellence, Customer-Driven and Generosity.

**We are a hybrid environment and this role **is located in Cambridge, Ontario**.**

**What you’ll do here**:

- Manage the day-to-day operation of your team to achieve essential business goals and meet customer service expectations.
- Act as claims authority within areas of expertise and provide direction on such issues as file handling, policy interpretation, legal and technical issues or concerning large losses. Settle large or complex claims within own authority or escalate as necessary.
- Continually assess and improve workflows to ensure efficiency. This includes responding to and partnering with internal and external contacts regarding issues affecting them and ensuring smooth relationships between the group and other stakeholders.
- Work closely with your Director of Claims to develop strategies, long term and short-term plans to facilitate ongoing work, process improvement, customer relations and other functions.
- Monitor financial performance and productivity and report observations, progress, and recommendations to key stakeholders.
- Provide your expertise on claims matters including policy interpretation, liability and quantum determination, and settlement negotiation.
- Maintain work-product (_inter alia_ claims adjudication, file management and communications with internal and external stakeholders) quality control of high standards.
- Provide effective leadership, responsible for hiring and terminations, coaching and mentoring, performance management, continuous learning and career development for your team of claims file handlers.
- Under the Hybrid Return-To-Office model, you will maintain a virtual and physical touchpoint with your leaders and team.

**What you bring to the table**:

- Experience with or exposure to Specialty Insurance Claims (Complex Casualty, E&O, Property, Municipal and Public Entity)
- Excellent claims technical skills with a deep understanding of insurance coverage issues.
- Proven leadership skills with experience coaching and mentoring.
- Excellent customer, communication, and interpersonal skills - you can relate to anyone
- Skilled in the Intact Leadership Success Factors: Live Our Values; Care for People; Be Open and Honest; Take Accountability; Drive Change.
- Positive attitude while adapting to changing priorities and taking ownership of work.
- University Degree or any combination of training and experience deemed relevant for the role.
- Chartered Insurance Professional (CIP) designation preferred.

This role is eligible for employee referral bonus. #myReferrals3000

LI-Hybrid

LI-MS1

IPE

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and

  • Claims Manager

    6 months ago

    Cambridge, Canada Intact Public Entities Inc. Full time

    We are entering an exciting time here at **Intact Public Entities**. If you are ready to roll up your sleeves and make a difference, we want to hear from you! **Opportunity: Claims Manager** - You will lead an experienced team of claims professionals at Intact Public Entities. - This team is responsible for the management of complex liability, property,...

  • Claims Expert, Intact Public Entities

    4 weeks ago

    Cambridge, Ontario, Canada Intact Financial Corporation Full time

    Join a Dynamic Team at Intact Financial CorporationWe are seeking an experienced Claims Consultant to join our team at Intact Public Entities. As a key member of our organization, you will be responsible for providing expert advice and support to claims and underwriting functions.About the Role:This is a unique opportunity to work in a hybrid environment...

  • Claims Examiner

    6 months ago

    Cambridge, Canada Intact Public Entities Inc. Full time

    We are entering an exciting time here at **Intact Public Entities**. If you are ready to roll up your sleeves and make a difference, we want to hear from you! **Opportunity: Claims Examiner** As a **Claims Examiner** your work will have a big impact on handling a diverse range of claims, from casualty liability claims and first-party property. You will...

  • Claims Consultant, Intact Public Entities

    6 months ago

    Cambridge, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Sr. Claims Advisor, Intact Public Entities

    6 months ago

    Cambridge, Canada Intact Financial Corporation Full time

    JOB DESCRIPTION Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is...

  • Claims Consultant, Intact Public Entities

    6 months ago

    Cambridge, Canada Intact Financial Corporation Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You...

  • Underwriting Assistant, Community Services

    6 months ago

    Cambridge, Canada Intact Public Entities Full time

    We are entering into an exciting time here at **Intact Public Entities**. If you are ready to roll up your sleeves and make a difference, we want to hear from you! **Opportunity: Underwriting Assistant, Community Services (24-month Contract)** - Responsible for assisting Intermediate and Senior Underwriters in rating, issuing, and determining terms and...

  • Claims Consultant, Intact Public Entities

    6 months ago

    Cambridge, Canada Intact Financial Corporation Full time

    JOB DESCRIPTION Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is...

  • Underwriter, Auto

    5 months ago

    Cambridge, Canada Intact Public Entities Inc. Full time

    We’re entering an exciting time here at Intact Public Entities. If you’re ready to roll up your sleeves and make a difference, we want to hear from you! **Opportunity: Underwriter, Auto** - Commercial Auto underwriting in accordance with underwriting standards, processes, and guidelines. - The focus is on renewal or new business production and program...

  • Underwriting Assistant, Auto

    6 months ago

    Cambridge, Canada Intact Public Entities Inc. Full time

    We are entering an exciting time here at **Intact Public Entities**. If you are ready to roll up your sleeves and make a difference, we want to hear from you! **Opportunity: Underwriting Assistant, Auto (Contract)** - Responsible for assisting Underwriters in rating, issuing, and determining terms and conditions of coverage specific to Auto Insurance - IRCA...

  • Underwriting Support Clerk, Intact Public Entities

    5 months ago

    Cambridge, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Underwriting Support Clerk, Intact Public Entities

    6 months ago

    Cambridge, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Director, IT and Data Governance, Intact Public

    6 days ago

    Cambridge, Canada Intact Full time

    Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times._ - Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...

  • Senior Claims Specialist, Risk Management Expert

    4 weeks ago

    Cambridge, Ontario, Canada Intact Financial Corporation Full time

    About the OpportunityAs a Senior Claims Specialist with Intact Public Entities, you will play a crucial role in ensuring our municipal and community service organizations are protected by providing them with a comprehensive insurance program.Your expertise and support to claims and underwriting functions will be invaluable in advising management, providing...

  • Conseiller Principal Indemnisation, Lignes

    6 months ago

    Cambridge, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Underwriting Support Clerk, Intact Public Entities

    6 months ago

    Cambridge, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Underwriting Assistant, Auto

    6 months ago

    Cambridge, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Underwriting Assistant, Auto

    6 months ago

    Cambridge, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Claims Consultant Position

    3 weeks ago

    Cambridge, Ontario, Canada Intact Financial Corporation Full time

    At Intact Financial Corporation, we're committed to providing comprehensive insurance solutions to our customers. As a Claims Consultant, you'll play a crucial role in ensuring that our claims and underwriting functions are aligned to deliver exceptional value to our customers.About the RoleProvide expertise and support to claims and underwriting functions...

  • Conseiller, Prévention Des Sinistres

    6 months ago

    Cambridge, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...