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Senior Claims Specialist, Risk Management Expert
2 months ago
As a Senior Claims Specialist with Intact Public Entities, you will play a crucial role in ensuring our municipal and community service organizations are protected by providing them with a comprehensive insurance program.
Your expertise and support to claims and underwriting functions will be invaluable in advising management, providing expertise to assist in the settlement of large and complicated claims files, organizing quality assurance activities, and providing assistance in the training of claims professionals.
Key Responsibilities- Provide multiline claims expertise to assist the Claims department in improving company guidelines and programs to effectively manage loss expenses and for the consistent application of claims settlement policies and procedures.
- Engage in special projects to examine the Claims function and develop ways to improve both processes and personnel to better serve customers, solve systemic problems and meet company goals.
- Determine key measures to monitor service levels and effectiveness of Claims personnel.
- Conduct periodic audits of claims files to ensure compliance with company standards, reporting results to the management team and using results toward efforts to improve Claims functions.
- Lead the development of technical claims training programs by assessing needs, developing content, and making recommendations.
- Provide consultation on large and complicated claims files, including technical guidance and advice to staff, assessment of exposure, facilitation of Alternative Dispute Resolution, and attendance at arbitration hearings as required.
- Assist with the interpretation of case law.
- University degree or any combination of training and experience deemed relevant for the role
- Ten years of relevant experience with all lines, including casualty liability and property.
