Client Delivery Partner

1 week ago

Toronto, Canada Capgemini Full time

As a Delivery Lead, you will play a pivotal role in overseeing the end-to-end delivery of projects, ensuring successful outcomes and client satisfaction. This role demands a seasoned professional capable of orchestrating and optimizing project delivery processes, collaborating with cross-functional teams, and maintaining a sharp focus on quality and efficiency.

**Key responsibilities**:
**PROJECT OVERSIGHT**:

- Lead the planning, execution, and delivery of projects within scope, budget, and timeline constraints.
- Implement best practices in project management to drive successful outcomes.

**Client collaboration**:

- Serve as the primary point of contact for clients, ensuring effective communication and understanding of their requirements.
- Act as an escalation point for the customer and work with Service and Business lines to ensure that service provision meets both SLAs & expectations.
- Foster strong client relationships by consistently delivering high-quality solutions.
- Responsible for driving account growth by mining existing accounts, manage Clients and with a keen focus on P&L.
- Manage the relationship with the client covering all the commercial, risk, and opportunity development aspects of the services provided.

**Team leadership**:

- Provide leadership and guidance to project teams, fostering a collaborative and results-driven culture.
- Mentor and develop team members to enhance their skills and capabilities (Especially EM, DM, and Architects).

**Risk management**:

- Identify potential project risks and proactively develop mitigation strategies.
- Ensure the resolution of issues to minimize project disruptions.

**Resource management**:

- Work closely with practice leaders and service lines in a timely manner for resource allocation (on/offboarding).
- Allocate resources effectively, considering skills, workload, and project requirements.
- Optimize resource utilization to maximize productivity.

**Continuous improvement**:

- Implement continuous improvement initiatives to enhance project delivery processes (Including CMIP).
- Stay abreast of industry trends and incorporate best practices into project methodologies.

**Quality assurance**:

- Enforce quality standards and conduct regular assessments to ensure deliverables meet or exceed client expectations.
- Implement feedback loops to drive continuous improvement in project quality.

**Reporting and documentation**:

- Prepare and deliver regular project status reports to stakeholders (Weekly and Monthly).
- Maintain comprehensive project documentation, including plans, schedules, and relevant artifacts.

**Contract management**:

- Ensure adherence of delivery to contractual obligations.
- Review and sign off on new solutions and contracts for clients managed.

**Required skills**:

- Proven experience as a Delivery Lead or in a similar leadership role.
- Strong project management skills, with a track record of successful project delivery.
- Excellent communication and interpersonal skills.
- Leadership qualities with the ability to inspire and motivate teams.
- Problem-solving and decision-making capabilities.
- Knowledge of industry best practices and emerging trends.
- Familiarity with relevant tools and technologies.

**Qualifications**:

- Bachelor's degree in a related field (MBA or relevant certifications are a plus).
- 20 years of experience in project management or related roles.
- Demonstrated success in delivering projects on time and within budget.
- EM level 2 certification or above.

**Life at Capgemini**:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

- Collaborating with teams of creative, fun, and driven colleagues
- Flexible work options enabling time and location-based flexibility
- Company-provided home office equipment
- Virtual collaboration and productivity tools to enable hybrid teams
- Comprehensive benefits program (Health, Welfare, Retirement and Paid time off)
- Other perks and wellness benefits like discount programs, and gym/studio access.
- Paid Parental Leave and coaching, baby welcome gift, and family care/illness days
- Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring
- Tuition assistance and weekly hot skill development opportunities
- Experiential, high-impact learning series events
- Access to mental health resources and mindfulness programs
- Access to join Capgemini Employee Resource Groups around communities of interest

**About Capgemini**:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Ca

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