Client Partner
6 months ago
Slalom is a purpose-led, global business and technology consulting company. Our purpose—to help people and organizations dream bigger, move faster, and build better tomorrows for all—guides everything we do. And our north star is our vision of a world in which each person has the opportunity to love their life and work.
Since our consulting business started in 2001, Slalom has grown rapidly to 13,000+ team members in six countries and 43 markets. We have close partnerships with over 400 leading technology providers, including AWS, Google, Microsoft, Salesforce, Snowflake, and Tableau.
From strategy to implementation, our approach is fiercely human. We deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact.
What makes Slalom different?
- We take love seriously. So seriously that we measure customer love in ten dimensions and use those metrics to guide our actions.
- Head and heart in everything we do. We show up authentically and get to know you, always leading with empathy and kindness.
- Local soul, global scale. Because we live where we work, we’re committed to our local communities and your long-term success—while also staying connected globally.
- Momentum that outlasts us. We work with our customers’ teams every step of the way, teaching and empowering them to continue the momentum even after we leave.
- Deep connections, better outcomes. Our thorough understanding of partner technologies and priorities drives trusting relationships and exponential impact.
We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For seven years running.
**Job Title**:
Client Partner - Banking (Director)
As a Client Partner dedicated to the banking industry, you play a key role in Slalom’s go to market team that is accountable for client strategy and delivery of services in your respective accounts.
The main responsibilities of this delivery role includes setting strategic multi-year direction for assigned territory, shaping, selling and delivering client programs and maintaining operational excellence for your portfolio.
**So, what will I do?**
- Establish, maintain and build Slalom’s relationship and brand within your assigned accounts through building high trust relationships with executive clients
- Working with our practice teams, help define and implement relevant industry solutions
- Partner with Sales & Alliance teams to drive business development and shepherd contracting and operational processes
- Drive comprehensive Account Strategy, including developing strong partnerships with relevant Alliance partners in client ecoystems
- Own the overall customer satisfaction survey outcomes, including the transformational scoring that rates Slalom’s overall relationship with our clients.
- Participate in Slalom leadership forums and be an ambassador of Slalom’s culture and values
Key Metrics:
- Responsible for 40% individual utilization target
- Drive revenue responsibility of $5M-10M +annually
- CSAT annual score ratings of over 90%
**And, what will I bring?**
- Prior experience in a leadership role in a consulting environment (required)
- Extensive recent account development and delivery management experience with clients in the Canadian banking industry (required)
- Advanced project delivery across technical, business transformation, strategic programs, including all aspects of program management (preferably in an agile environment and delivering cloud solutions)
- Excellent negotiation, conflict management, problem-solving, and decision-making skills
- Prior experience meeting and exceeding revenue targets of similar size
- Experienced with leading the delivery of large complex technology services and consulting service based programs
- Experience managing account commercials, including pricing, profitability, and contracts
- Familiarity in modern technology trends across Cloud & Data domains an asset.
- Familiarity working with AWS, Microsoft, Google or Salesforce an asset.
**Hybrid/In office: We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements**
**Slalom Employee Perks**:
- Culture & fun
- Lunch & learns
- Health & wellness activities
- Annual retreats
- Holiday parties
- Employee resource groups
- Social clubs & activities
- Vacation (20 days prorated based on start date & wellness/sick days)
Tangible perks
- Competitive compensation package
- $100 cell phone monthly reimbursement
- Registered Retirement Program (RRSP) & Employer Matching
- Tax-Free Savings Account (TFSA)
- Annual “Thrive Well-Being” Gift Card
- Family planning/ Fertility Benefit
- Maternity/Parental Leave Top-Up
- Medical & Dental Benefits
- Life and AD&D Insurance
- Access to Supplementary Life and AD&D Insurance
- Access to the Employee Assistance Program (EAP) and
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