Technician Responsible for Technical Support and

3 months ago

Laval, Canada Volts Energies Full time

**Technician Responsible for Technical Support and Warranties**:
Location: Laval, Quebec, Canada

, 40 hours per week

Sector: Renewable Energy, Hybrid Solar Solutions

**About the Company**

Volts Énergies is a pioneer in the field of renewable energy since 2003, dedicated to offering sustainable and innovative energy solutions. Our commitment to a greener future leads us to seek creative and passionate talents to join our team.

Are you looking for new challenges, a stable schedule, a supportive team, and stimulating projects every week? Contact us to find out how we can work together

We are looking for an experienced Technical Support and Warranty Technician to support our customers and ensure the follow-up of warranties on systems from recognized brands in the field of renewable energy, including Victron Energy, Elios, Midnite Solar and others.

As a resourceful and detail-oriented individual, you will be the technical point of contact for customers, ensuring high quality support and rapid resolution of requests related to the performance and maintenance of the systems. We have an internal Ticket system to properly manage each case.

**Responsibilities**:

- Provide technical support for partner brand products and systems: Victron Energy, Elios, Midnite Solar, and other renewable energy equipment.
- Diagnose and resolve technical problems encountered by customers, guiding them in the optimal use of the equipment.
- Manage warranty requests: coordinate repairs, part exchanges, and follow up until complete resolution.
- Assist in regular communication with customers to ensure continued satisfaction and follow-up of technical requests. A colleague will assist you with the customer invoicing part when necessary.
- Collaborate with internal teams and manufacturers to ensure compliance and monitoring of warranty protocols.
- Document interventions and ensure precise monitoring of each customer file.

**Requirements**:

- Experience in technical support or after-sales service in the fields of renewable energy or solar systems.
- In-depth knowledge of Victron Energy, Elios, Midnite Solar equipment and other similar solar systems.
- Fluency in French and English, both oral and written.
- Good diagnostic and technical analysis skills.
- Autonomy and ability to solve problems effectively.
- Ability to communicate well with customers, simplifying technical concepts when necessary.

**Why Join Us**
- Be part of a passionate and dynamic team, contributing to a more sustainable future.
- Freedom to innovate and propose solutions with a positive impact on customers.
- Continuous training with our partners and manufacturers.
- Access to resources and support to develop your expertise in hybrid renewable energies.
- Join a winning team at Volts Énergies, where values such as innovation, quality, communication, respect, rigor and pleasure at work are at the heart of our mission.

**We Offer**
- Competitive salary according to your level of knowledge and experience.
- A company firmly established since 2003 with an excellent reputation and a loyal clientele.
- A culture family where you will feel like a member of our family.
- A collaborative and modern work environment.
- A company in constant growth with opportunities for advancement.
- Direct contact with management and decision-makers, where your ideas are welcome to improve our processes and systems.
- TEDY personal expense account system, including telemedicine.
- Participation in company events.
- And much more

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