IT Technical Support

6 months ago

Laval, Canada 7-13 IT Solutions Full time

7-13 IT Solutions is looking to hire a permanent IT Technician position for our Laval, Quebec office.

You'll have the chance to grow in a dynamic setting, providing the perfect launchpad for your IT career.

**Responsibilities**:

- Provide first-level response to service incidents to clients requiring telephone support, remote repair and on-site support
- Install, configure, and maintain computer hardware and software.
- Troubleshoot and resolve hardware, software, and network issues.
- Provide technical support to end-users through various channels.
- Set up and manage user accounts and permissions.
- Perform regular system backups and ensure data integrity.
- Install and update antivirus and security software.
- Collaborate with other IT professionals for network maintenance and upgrades.
- Keep track of IT inventory and equipment.
- Stay updated on technological advancements and recommend upgrades.
- Document and maintain IT procedures and configurations.
- Willing to keep up to date in advancement in technology via company sponsored training course and seminars.
- Possess extensive familiarity with the company's range of services and maintain a deep understanding of customer operations to deliver outstanding maintenance and support services.
- Skillfully engage with customers during service calls, ensuring the utmost customer satisfaction is maintained.
- Input updates promptly into the ticketing system, including start and end times and details of the performed work, following each intervention.
- Oversee service incidents requiring escalation and/or on-site response.
- Conduct configuration, imaging, and staging services for laptops and desktops.

**Education**:

- AEC/DEC in computer science or equivalent

**Experience**:

- 1-3 years as an IT Technician

**Attributes**:

- Passionate about technology and eager to learn
- Proficient in administering and troubleshooting PC including network connectivity
- Skilled in administering and troubleshooting Microsoft Windows 10/11 operating systems.
- Experience in diagnosing and troubleshooting hardware, laptops and printers.
- Familiarity with remote management tools
- Knowledge of Microsoft Entra ID / Active Directory administration.

**Certification**:

- CompTIA A+ or MCP

Strong punctuality, analytical skills, and effective communication
Bilingual in French and English
--------------------------------------------
- 7-13 Solutions IT recherche à pourvoir un poste permanent de technicien informatique pour notre bureau de Laval, Québec.

Vous aurez la chance de grandir dans un environnement dynamique, offrant la rampe de lancement parfaite pour votre carrière en informatique.

**Responsabilités**:

- Fournir une première réponse aux incidents de service aux clients nécessitant un support téléphonique, une réparation à distance et un support sur site.
- Installer, configurer et entretenir le matériel et les logiciels informatiques.
- Diagnostiquer et résoudre les problèmes matériels, logiciels et réseau.
- Fournir un support technique aux utilisateurs finaux via divers canaux.
- Configurer et gérer les comptes d'utilisateur et les permissions.
- Effectuer des sauvegardes régulières du système et assurer l'intégrité des données.
- Installer et mettre à jour les logiciels antivirus et de sécurité.
- Collaborer avec d'autres professionnels de l'informatique pour la maintenance et la mise à niveau du réseau.
- Suivre l'inventaire et l'équipement informatique.
- Restez au courant des progrès technologiques et des mises à jour recommandées
- Documenter et maintenir les procédures et configurations informatiques.
- Être disposé à se tenir à jour dans l’avancement de la technologie par des cours de formation et des séminaires parrainés par l’entreprise.
- Posséder une connaissance approfondie de la gamme de services de l'entreprise et comprendre les opérations des clients pour fournir d'excellents services de maintenance et de support.
- Savoir communiquer de manière efficace avec les clients lors des appels de service, en veillant à maintenir la satisfaction maximale du client.
- Saisir rapidement les mises à jour dans le système de billetterie, y compris les heures de début et de fin et les détails du travail effectué, après chaque intervention.
- Superviser les incidents de service nécessitant une escalade et/ou une réponse sur site.
- Effectuer des services de configuration, d'imagerie et de mise en scène pour les ordinateurs portables et les ordinateurs de bureau.

**Éducation**:

- AEC/DEC en informatique ou équivalent.

**Expérience**:

- 1-3 ans en tant que technicien informatique.

**Attributs**:

- Passionné par la technologie et désireux d'acquérir de nouvelles compétences.
- Compétent dans l'administration et le dépannage des ordinateurs, y compris la connectivité réseau.
- Compétent dans l'administration et le dépannage des systèmes d'exploitation Microsoft Windows 10/11.
- Expéri

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