Technical Support Specialist
7 months ago
GCI Support Inc. is a company focused on delivering IT support and solutions to “Small size Businesses”.
About the Job
Duties / Responsibilities:
- Support the client through the problem resolution process and/or escalate the incident to a higher level
- Document all work performed into help desk software
- Schedule an onsite visit if required
- Intermediate to advanced knowledge of the Windows operating system environment
- DEC, AEC or DEP; ( Must speak english fluently, basic french knowledge )
- Good knowledge of networking principles ( routers, switches )
- Good knowledge of computer hardware
- Basic knowledge of servers ( DHCP, RDP )
- Good knowledge of Office 365 admin / sharepoint
- Customer service oriented; Organized, sense of prioritization, documentation skills.
- 2-4 years experience in similar employment
- Some Linux knowledge is an asset
- Using a Ticketing system ( help desk software is an asset)
- Mobile phone
- Good English with basic french language
GCI Support Inc. offers:
- Monday to Friday day-time schedule
- Professional office environment in LAVAL
Work Remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: $20.00-$21.00 per hour
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- IT support: 2 years (required)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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