Customer Experience Specialist

1 day ago

Ottawa, Ontario, Canada Rogers Communications Full time

Rogers Communications is a leader in the Canadian telecommunications industry, and we're seeking a talented individual to join our retail team as a Customer Experience Specialist.

About the Role:

We offer competitive compensation plus commissions, one of the best flex health benefits, RRSP, TFSA, and Pension plans in Canada, mental health and support benefits, employee and family assistance program benefits, employee discounts that can offer up to 50% off our Rogers & Fido products and services, and a commitment to fostering an inclusive and diverse workplace.

The estimated salary for this role in Kanata, ON is around $45,000 - $60,000 per year, depending on experience.

About You:

You are great with people, passionate about delivering an exceptional customer experience, love being part of a team, excited and inspired by technology, and meet the minimum age of majority in your province. English is an asset.

About Us:

We believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you're passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring this opportunity.

Your Responsibilities:

  • Enhance the retail experience in our stores, providing best-in-class service and value-added solutions to customers.
  • Promote Rogers & Fido brands, including Rogers Mastercard.
  • Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging.
  • Participate in community events and outreach efforts to support local small businesses.
  • Operate with a creative spirit that adapts to an ever-changing environment while enjoying the thrill of hitting sales goals.

Work Schedule:

This is a part-time role with variable shifts, requiring a minimum of 20 hours per week. The work location is at our Rogers store in Kanata, ON, with no travel requirements.

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