People Operations Manager

6 months ago


Thornhill, Canada Coast2Coast First Aid & Aquatics Inc. Full time

**Coast2Coast First Aid & Aquatics**, Canada's leading company in safety and aquatics training, supplies, and equipment, is on the lookout for a highly motivated and experienced **Senior HR Manager**. This pivotal role will oversee our HR department, working closely with senior leadership to develop and execute human resources strategies that foster organizational and people development. We are proud of our company's reputation, reflected in over 10,000 five-star Google reviews across our locations, emphasizing our commitment to providing unparalleled service to our customers.

**The Role**:
As a Senior HR Manager, you will play a key role in shaping our company’s future, focusing on enhancing our organizational structure, culture, and workforce capabilities. Reporting directly to the CEO, you will lead a team of HR professionals and work closely with management across the company to support our training centers and office staff.

**Key Responsibilities**:

- Lead and mentor the HR team, setting departmental goals that align with the company’s strategic objectives.
- Help managing the scheduling and coordination of staff, employees, contractors, and events, including room reservations.
- Design and implement comprehensive HR strategies and programs that encompass workforce planning, talent management, and development.
- Elevate our employee onboarding and orientation programs, ensuring a seamless integration of new hires into our culture and values.
- Develop and oversee advanced training and professional development programs to meet the needs of our employees and the organization.
- Enhance our performance management processes, including the refinement of evaluation tools, to drive organizational excellence and employee growth.
- Lead the expansion of our employee benefits programs, ensuring competitive and comprehensive offerings.
- Drive the recruitment and retention strategies, including employer branding initiatives, to attract and keep top talent.
- Manage complex employee relations issues, providing expert guidance and conflict resolution.
- Ensure HR policies, procedures, and practices comply with regulatory requirements and best practices, including the management of HR records and reporting.
- Act as a strategic partner to the leadership team, providing insights and recommendations on HR matters that affect the organization’s performance and culture.

**Requirements**:

- Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
- Minimum of 7 years of progressive HR experience, with at least 3 years in a managerial or leadership role.
- Demonstrated success in developing and executing HR strategies and programs in a dynamic environment.
- Strong leadership and people management skills, with the ability to inspire and mentor a team.
- Excellent communication, negotiation, and interpersonal skills, capable of working with diverse stakeholders.
- Proven ability to handle sensitive situations and confidential information with discretion.
- Expert problem-solving and analytical skills, with a strategic and proactive approach to HR challenges.
- Advanced proficiency in HR software and Microsoft Office suite. Experience with Connecteam software is a plus.
- Flexibility to adapt and thrive in a fast-paced and changing environment.

**What We Offer**:
At Coast2Coast First Aid & Aquatics, we value our team and provide a competitive compensation package, including comprehensive benefits and opportunities for career growth and development. Join us and contribute to our mission of promoting safety and excellence in training across Canada, all while fostering a rewarding and supportive work environment.

Pay: $72,000.00-$110,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- Thornhill, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- HR/Ops management for team of 50 or more: 5 years (required)
- HR/Ops Manager: 7 years (required)

Work Location: In person



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