Account Representative, Commercial Department

6 months ago

Hamilton, Canada ArcelorMittal Dofasco Full time

Requisition ID: 30454

Do you want to work at one of **Canada’s Top 100 Employers?** We’re looking for people who are driven by excellence to work with innovative technology to create the material tomorrow’s world will be made of.

At ArcelorMittal Dofasco, we play a key role in North America’s advanced manufacturing supply chain working with the top automotive, energy, packaging, and construction brands to develop lighter, stronger and more sustainable steel products - from cans to cars.

We are at the forefront of the steel industry with a plan to change the way we make steel to significantly reduce GHG emissions in the short term, while reaching net zero before 2050. Ours will be the first integrated steelmaking site in the world to make this transformation and it will happen by 2028. Our global company is leading the world with significant decarbonization projects in North America and Europe and our site is key to this plan.

ArcelorMittal Dofasco is Hamilton's largest private sector employer with more than 4,500 employees, shipping 4.5 million net tons of high quality flat carbon steel annually. Our iconic tagline "Our Product is Steel. Our Strength is People." is a true expression of our belief that our people are our competitive advantage.

**ArcelorMittal Dofasco**

**Commercial Department**
**- Automotive Business Unit**

**Account Representative**

**(Permanent Position)**

**Position Description**:
We are seeking a full-time employee with a background in Customer Service to work as part of a team in support of our external customers.

**What will you do?**
- Provide superior customer service to our established customers
- Problem Solve: Analyze and find solutions to customer issues in a friendly, professional, and proactive way
- Innovate: Find more efficient methods to service customers
- Build and maintain relationships with internal and external customers, maximizing efficiency to provide a seamless customer service experience

**Key Accountabilities**:

- Receive customer orders to meet a sales plan or forecast as directed by management
- Book orders into our order entry system in a timely fashion, and validate against customer purchase orders to ensure correct price, dimensions, specifications, etc.
- Manage customer inventory levels and take appropriate actions to ensure on-time-delivery
- Monitor monthly shipping performance and communicate need for elevated actions internally and externally as required
- Gather, document, and communicate relevant customer business issues

**Desired Skills & Experience**:

- University Degree/College Diploma or 1-3 years of related experience
- Ability to prioritize, and manage time efficiently within a dynamic business environment
- Excellent verbal/written communication and interpersonal skills
- Strong analytical and problem-solving skills
- Intermediate level computer skills (Microsoft Office, Excel, PowerPoint, Teams)
- Passion for Customer Service and a drive to exceed customer expectations
- Work independently and collaboratively in a team environment

**Work Environment**:

- Office environment.
- This position is eligible for remote work in accordance with our current remote work policy.

**Hours of Work**:

- Typical business hours are days, Monday to Friday, with extended hours as required due to periods of peak workloads.
- Flexibility to determine workday start and end times outside of core hours

**Why Work for Us**:

- We are committed to the development of our talent
- Extensive training opportunities to develop new and existing skills
- Tuition refund plan for continuing education
- Community outreach and volunteer opportunities available

**Total Rewards at ArcelorMittal Dofasco**
- We provide employees with a market competitive total compensation package. Our promise is to provide superior pay for superior performance, accompanied by comprehensive health and wellness, pension, vacation and related programs.
- Competitive hourly rates and shift premium
- On your first day you will immediately be eligible for:

- **Bonus paid quarterly** based on Company performance on key goals. Your bonus target will be 10% of base salary earnings.
- Company paid **Defined Contribution Pension Plan**. No employee contribution required. With employer contributions between 5 and 10%.
- Competitive vacation allowances
- **Group Benefits** with no health and dental premiums.
- For health and dental claims you only pay amounts above the maximums the plan pays.
- Life insurance premiums are shared with the company.

After two years of permanent company service you will participate in our
**Profit Sharing**, where all permanent employees share equally in allocation of profits.

**Other immediate benefits include**:

- Competitive vacation entitlements
- PPE and workwear provided at no cost (if required)
- Wellness and Employee Assistance Programs
- Free access to three onsite fitness centers and our 70-acre recreation park with multiple arenas, fields

  • Commercial Sales Representative

    6 months ago

    Hamilton, Canada Parkland Corporation Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Commercial Account Representative

    6 months ago

    Hamilton, Canada Cowan Insurance Group Full time

    You’re passionate about providing professional, friendly **customer service** and advice to our clients. You’re a **people person **who enjoys building long-lasting relationships with insurance carriers, industry leaders and your colleagues. You’re **detail-oriented** with strong problem solving skills that will enable you to put together solid...

  • Account Services Representative

    6 months ago

    Hamilton, Canada Long & McQuade Full time

    **Department** All Departments **Hours** Full-time permanent **Availability Required** Weekdays, Weeknights & Weekends **Location** 2444 Barton Street E Hamilton, ON - Collection of accounts receivable, outstanding rentals, and bad debts - Credit approvals for term and balance forward accounts - Credit approvals for consumer and commercial account...

  • Commercial Operations Coordinator

    6 months ago

    Hamilton, Canada Omniabio Full time

    **About OmniaBio**: OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract development and manufacturing organization (CDMO) dedicated to cell and gene therapies and...

  • Insurance Account Representative

    6 months ago

    Hamilton, Canada Craig Budd - Desjardins Insurance Agent Full time

    **Insurance Account Representative** - Desjardins Agent Team Member** Location: Grimsby, Ontario Type: Full Time, Permanent **Position Overview**: Are you a self-motivated individual with a passion for helping people? Are you looking for a career that offers no limit on your annual income? A successful Desjardins Agent is seeking a motivated professional...

  • Commercial Account Manager

    7 months ago

    Hamilton, Canada Carrier Enterprise Canada Full time

    **Position: Commercial Account Manager - Hamilton Territory** **Reporting To**: Commercial Sales Manager - Ontario **Location: Hamilton, ON** **The Opportunity** Understanding the customer’s business, needs and language, the Account Manager seeks to collaborate with Consulting Engineers to secure favorable specifications of Carrier product resulting in...

  • Commercial Account Manager

    6 months ago

    Hamilton, Canada Westland Insurance Ltd. Full time

    We’re searching for a Commercial Account Manager. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for a Commercial Account Manager at our Brantford, ON office. Are you looking for growth in your career, building a team, developing and mentoring staff? If so, we want to hear from you. We are looking for a...

  • Commercial Insurance Account Manager

    4 months ago

    Hamilton, Canada Morison Insurance Brokers Inc. Full time

    **Commercial Insurance Account Manager** **Location: Hamilton, Ontario** **_ About Morison Insurance_** At Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our...

  • Commercial Insurance Account Manager

    1 month ago

    Hamilton, Canada Morison Insurance Brokers Inc. Full time

    Commercial Insurance Account ManagerLocation: Hamilton, OntarioAbout Morison InsuranceAt Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our Promise,...

  • Commercial Insurance Account Manager

    5 months ago

    Hamilton, Canada Morison Insurance Brokers Inc. Full time

    Commercial Insurance Account ManagerLocation: Hamilton, OntarioAbout Morison InsuranceAt Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our Promise,...

  • Commercial Insurance Account Manager

    1 month ago

    Hamilton, Canada Morison Insurance Brokers Inc. Full time

    Commercial Insurance Account ManagerLocation: Hamilton, OntarioAbout Morison InsuranceAt Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our Promise,...

  • Commercial Insurance Account Manager

    1 month ago

    Hamilton, Canada Morison Insurance Brokers Inc. Full time

    Commercial Insurance Account ManagerLocation: Hamilton, OntarioAbout Morison InsuranceAt Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our Promise,...

  • Account Manager

    6 months ago

    Hamilton, Canada Lawrie Insurance Group Inc. Full time

    Are you passionate about providing a best-in-class client experience? Are you self-motivated, proactive, and client-focused? If so, this position may be perfect for you. We are currently seeking an Account Manager in our Commercial Lines Business Unit. In this role you will help our company succeed and grow by providing exceptional day-to-day service to...

  • Account Representative

    6 months ago

    Hamilton, Canada Schindler Full time

    **Location: Hamilton, ON, Ontario, Canada** **Requisition ID: 74875** **Schindler stands for mobility. Mobility needs experts.** **Join our team in Hamilton, ON.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day...

  • Customer Service Representative

    6 months ago

    Hamilton, Canada YORK1 Full time

    Job description **Position Overview**: The Customer Service Representative (CSR) is responsible for delivering excellent customer service and supporting clients in managing waste disposal and recycling services. This role involves accurately inputting orders, handling customer inquiries, resolving issues, coordinating service requests, and ensuring customer...

  • Account Representative

    3 months ago

    Hamilton, Canada Sanimax Full time

    Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! We’re looking for an **Account...

  • Beauty Department Manager

    1 month ago

    Hamilton, Canada H&M Full time

    By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. li>You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.Representing yourself and the H&M...

  • Sales and Service Account Representative

    4 weeks ago

    Hamilton, Canada Aqua Brilliance Solutions Full time

    **PLEASE ONLY APPLY IF YOU LIVE IN THE GREATER HAMILTON AREA AND RESIDE FULL TIME IN CANADA.** The Sales and Services Account Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers. Additionally, the Sales and Services...

  • Account Representative

    6 months ago

    Hamilton, Canada Sanimax Full time

    Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! Sanimax is an environmentally focused Canadian company...

  • Inside Sales Representative

    6 months ago

    Hamilton, Canada Altrom Auto Group Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all...