Account Representative, Commercial Department

4 weeks ago

Hamilton, Canada ArcelorMittal Dofasco Full time

Requisition ID: 30454

Do you want to work at one of **Canada’s Top 100 Employers?** We’re looking for people who are driven by excellence to work with innovative technology to create the material tomorrow’s world will be made of.

At ArcelorMittal Dofasco, we play a key role in North America’s advanced manufacturing supply chain working with the top automotive, energy, packaging, and construction brands to develop lighter, stronger and more sustainable steel products - from cans to cars.

We are at the forefront of the steel industry with a plan to change the way we make steel to significantly reduce GHG emissions in the short term, while reaching net zero before 2050. Ours will be the first integrated steelmaking site in the world to make this transformation and it will happen by 2028. Our global company is leading the world with significant decarbonization projects in North America and Europe and our site is key to this plan.

ArcelorMittal Dofasco is Hamilton's largest private sector employer with more than 4,500 employees, shipping 4.5 million net tons of high quality flat carbon steel annually. Our iconic tagline "Our Product is Steel. Our Strength is People." is a true expression of our belief that our people are our competitive advantage.

**ArcelorMittal Dofasco**

**Commercial Department**
**- Automotive Business Unit**

**Account Representative**

**(Permanent Position)**

**Position Description**:
We are seeking a full-time employee with a background in Customer Service to work as part of a team in support of our external customers.

**What will you do?**
- Provide superior customer service to our established customers
- Problem Solve: Analyze and find solutions to customer issues in a friendly, professional, and proactive way
- Innovate: Find more efficient methods to service customers
- Build and maintain relationships with internal and external customers, maximizing efficiency to provide a seamless customer service experience

**Key Accountabilities**:

- Receive customer orders to meet a sales plan or forecast as directed by management
- Book orders into our order entry system in a timely fashion, and validate against customer purchase orders to ensure correct price, dimensions, specifications, etc.
- Manage customer inventory levels and take appropriate actions to ensure on-time-delivery
- Monitor monthly shipping performance and communicate need for elevated actions internally and externally as required
- Gather, document, and communicate relevant customer business issues

**Desired Skills & Experience**:

- University Degree/College Diploma or 1-3 years of related experience
- Ability to prioritize, and manage time efficiently within a dynamic business environment
- Excellent verbal/written communication and interpersonal skills
- Strong analytical and problem-solving skills
- Intermediate level computer skills (Microsoft Office, Excel, PowerPoint, Teams)
- Passion for Customer Service and a drive to exceed customer expectations
- Work independently and collaboratively in a team environment

**Work Environment**:

- Office environment.
- This position is eligible for remote work in accordance with our current remote work policy.

**Hours of Work**:

- Typical business hours are days, Monday to Friday, with extended hours as required due to periods of peak workloads.
- Flexibility to determine workday start and end times outside of core hours

**Why Work for Us**:

- We are committed to the development of our talent
- Extensive training opportunities to develop new and existing skills
- Tuition refund plan for continuing education
- Community outreach and volunteer opportunities available

**Total Rewards at ArcelorMittal Dofasco**
- We provide employees with a market competitive total compensation package. Our promise is to provide superior pay for superior performance, accompanied by comprehensive health and wellness, pension, vacation and related programs.
- Competitive hourly rates and shift premium
- On your first day you will immediately be eligible for:

- **Bonus paid quarterly** based on Company performance on key goals. Your bonus target will be 10% of base salary earnings.
- Company paid **Defined Contribution Pension Plan**. No employee contribution required. With employer contributions between 5 and 10%.
- Competitive vacation allowances
- **Group Benefits** with no health and dental premiums.
- For health and dental claims you only pay amounts above the maximums the plan pays.
- Life insurance premiums are shared with the company.

After two years of permanent company service you will participate in our
**Profit Sharing**, where all permanent employees share equally in allocation of profits.

**Other immediate benefits include**:

- Competitive vacation entitlements
- PPE and workwear provided at no cost (if required)
- Wellness and Employee Assistance Programs
- Free access to three onsite fitness centers and our 70-acre recreation park with multiple arenas, fields

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