Manager, Small Business Balance Growth

5 months ago

Toronto, Canada BMO Financial Group Full time

33 Dundas Street West Toronto Ontario,M5G 3C2

**The Manager - Small Business Balance** **Growth **is accountable for the maintenance implementation of Balance Transfer and other programs/strategies in BMOs Canadian small business credit card portfolios.

**ACCOUNTABILITIES**

Balance Transfer
- Oversight of overall strategy and implementation of programs related to Small Business Balance Transfer & other balance build programs (Acquisition BT & U.S. BT support) within the BMO Canadian small business credit card portfolio.
- This role is a key liaison with various partners, including finance, credit risk, analytics, operations, marketing and the customer contact center.
- Manages escalations for our Retail & Small Business portfolio as it relates to balance transfers - Assists our customer facing staff in resolving concerns of customers as well as enhancing processes.
- Development and maintenance of policies and procedures related to balance transfers/pricing programs, including staff training, job aids, updates to disclosures and marketing materials.
- Strong focus on customer experience, change management and program optimization
- Supports the drafting of strategic balance growth plans to improve existing offerings

Infrastructure

Financial Management
- The Manager is responsible for the ongoing reporting and P&L management of existing and future Balance growth campaigns and projects.

**CROSS-FUNCTIONAL RELATIONSHIPS**
- North American Retail Payments (NARP) Product and Loyalty Team
- NARP Acquisition Team
- Virtual Connect
- Personal Sales Force Effectiveness
- Compliance and Legal
- Marketing
- Credit Risk
- Analytics
- Canadian Card Solutions
- Technology and Operations
- Personal & Commercial Finance

**Qualifications**:

- Bachelor degree ‎or equivalent experience (6-8 years), and or an Accounting or Finance (i.e. CPA or CFA designation an asset).
- 2 - 3 years of business experience - required.
- Strong analytical experience in management consulting, risk management, marketing analytics, or financial analysis - preferred.
- Strong experience creating detailed business cases - required.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.
- Data driven decision making - In-depth.

**Compensation and Benefits**:
$68,000.00 - $126,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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