Case Manager

4 months ago

Toronto, Canada Sherbourne Health Full time

**internal/external posting**

job title: Case Manager (Youth Resource Worker)

job ID #: CPCBI CM YRW 24-0814

department: Community Programs and Capacity Building Initiatives

reports to: Program Manager, Community Programs and Capacity Building Initiatives

salary range: (CS2) $22.79 - $31.42 per hour

status: Full-Time, Contract until December 31, 2024

hours: 37.5 hours per week

vacancy: 1

**Who we are**:
Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people who are homeless or under-housed; 2SLGBTQ, and newcomers to Canada. We are funded by the Ministry of Health, Ontario Health Toronto, Ministry of Community, children and Social Services, City of Toronto and many generous companies, groups, and individuals.

**Working at Sherbourne**

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

**we believe in work-life balance and offer**:

- A competitive salary.
- Membership in Healthcare of Ontario Pension Plan (HOOPP).
- Four weeks of vacation per year (to start).
- Four personal days per year.
- An extended healthcare and dental package.
- Long-term disability insurance.
- Life insurance.
- An employee assistance plan.
- A generous professional development plan: up to $1300 to be used towards learning activities.
- Six fully paid professional development days per year - related to position/responsibilities.

**about the role**:
The Case Manager (Youth Resource Worker) engages in a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy to meet the comprehensive health needs of Black 2SLGBTQ youth and young adults 14-29.
The Case Manager (Youth Resource Worker) supports groups and drop-in service users and will be responsible for facilitating referrals to mental health services, both within our organization and externally. A key aspect of this role is the ability to sensitively address the specific mental health challenges and needs experienced by Black 2SLGBTQ youth, ensuring that the support provided is relevant and responsive to their identities and experiences.

**day to day responsibilities**:
**Case Management**
- Performs intake assessments, works with service users to identify goals and develops a smart plan that supports the service user to achieve their goals.
- Facilitates coordination, communication, and collaboration with service users, as well as internal and external partners to support service user goals.
- Determines risk factors for threats of harm to self and others, mental health issues and substance use and prioritizes support based on urgent needs.
- Provides brief supportive counselling to service users in distress, when necessary
- Facilitates and participates in case coordination meetings to facilitate service user access to care, as needed.
- Evaluates outcomes of plans and facilitates moving on process.
- Maintains records in the electronic medical recording system, in accordance with Sherbourne policies and procedures and privacy legislation.

**Workshop and Group Facilitation**
- Plans and organizes workshops and/or short-term group programming.
- Conducts outreach to targeted participants for workshops and short-term groups.

**Administration**
- Participates in team and organizational planning processes.
- Operates within established policies and procedures.
- Maintains service statistics.
- Participates in ongoing evaluation of programs and service delivery.
- Participates in Sherbourne meetings, committees, special events, etc.
- Performs administrative tasks as required.

**To thrive in this role, you’ll need**

**education/experience**:

- Post-secondary education in social work or equivalent formal training
- At least 3 years’ work experience with 2SLGBTQ youth and young adults from communities that experience systemic marginalization/ oppression or an equivalent blend of education and experience.
- Case Management Certificate from a recognized educational institution, and current registration with the Ontario College of Social Workers and Social Service Workers are an asset.
- Experience working with African, Caribbean, Black LGBT2SQ communities and

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