Case Manager

5 months ago

Toronto, Canada COTA Health Full time

**CASE MANAGER**

**Mobile** **Crisis Intervention Team - Case Management Program (MCIT-CMP)**

**(2) Two Bargaining Unit, Permanent **Full-Time**

**About Cota**

If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of people each year - Cota would love to hear from you

We provide a collaborative and inclusive work environment that emphasizes employee support, learning opportunities and excellence in our field. We offer flexible hours and employer-paid benefits for some classifications along with other perks and wellness activities.

For 50 years, Cota has been supporting adults with mental health and cognitive challenges to live well within their community. We provide person-centred support to help individuals find inspiration and hope in themselves, so they are better able to pursue meaningful change in their lives.

To find out more about us and our programs/services and employee benefits please visit our website

**Role Overview**

The **MCIT Case Manager** will receive referrals for individuals identified through the initial MCIT intervention who have consented to receiving further short-term follow-up support in the community. MCIT Follow-Up Case Managers provide short-term supports to assess immediate risk factors, assist individuals to create personal safety plans, establish priority goals, and, where required/desired, facilitate referrals to other community-based services for longer-term support.

**About the Team**
- The Mobile Crisis Intervention Teams (“MCITs”) are collaborative partnerships between participating Toronto area hospitals and the Toronto Police Service (“TPS”). MCIT pairs a mental health nurse and a specially trained police officer to respond to situations involving individuals experiencing a mental health crisis.
- In many instances, after MCIT provides their immediate intervention, individuals may consent to receiving short-term follow-up supports to assist in personal recovery and, where needed, referrals to longer-term community supports. This second stage of service is MCIT Follow-Up support.
- We are presently seeking to recruit two (2) MCIT Follow-Up Case Managers who will deliver recovery oriented follow-up supports as part of an integrated and comprehensive MCIT service. These individuals must have significant clinical experience working with people experiencing situational crises and are living with mental health and substance use challenges. They must also possess extensive knowledge of community-based services in Toronto, and how to coordinate access to them for the people they support.

**Primary **Responsibilities**:

- Engage with individuals to assess needs and determine existing connections to community-based mental health & addictions services.
- Re-establish/mobilize existing connections to community-based mental health services (e.g., Mental Health Case Management, ACTT, primary care ).
- Provide short-term support (up to 3 months) to meet the individual’s immediate/priority needs and assist in service navigation and connections to longer-term support options.
- Maintain ongoing communication with MCIT when needed and appropriate.
- Interact directly with referral source, physicians, and other services involved in client’s care.
- Initiate services to clients at the point of intake to ensure that proper assessment and initial service response occurs.
- Develop and lead coordinated care plans, safety plan with/ for clients and complete the Ontario Common Assessment of Need (OCAN) and other assessments as required.
- Facilitate for clients’ discharge when appropriate by developing a comprehensive discharge plan.
- Collaborate with other systems, organizations and individuals from courts, probation, safe beds, hospital and community to ensure a well-coordinated service system.
- Record client status/progress using the appropriate documentation system.
- A combination of a post-secondary degree/diploma in a related field and 4 years’ direct experience, assessed as being relevant to the specific target population being served OR A combination of BSW, MSW or other regulated health care professional designation.
- Knowledge of and commitment to an Anti-Racism & Anti-Oppression framework and ability to articulate and implement recovery and harm reduction philosophies.
- Sound clinical knowledge and understanding of the client population and demonstrated ability to work independently and effectively with the mental health population.
- Knowledge of principles of short term case management theory and practice.
- Demonstrated ability to use problem-solving techniques to identify and assess client needs and develop appropriate intervention strategies.
- Demonstrated ability to engage in a meaningful relationship in a short time with a broad range of clients, including those who are resistant.
- Skillful in assertive outreach and follow-up using a flexible approach to support/a

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