Case Manager

5 months ago

Toronto, Canada COTA Health Full time

**CASE** **MANAGER**

**Transitional Aged Youth Program-TAY**

**One (1) Bargaining Unit, **Permanent Full-Time Position**

**Monday-Friday: 9:00am-5:00pm**

**About Cota**

If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of people each year - Cota would love to hear from you

We provide a collaborative and inclusive work environment that emphasizes employee support, learning opportunities and excellence in our field. We offer flexible hours and employer-paid benefits for some classifications along with other perks and wellness activities.

For 50 years, Cota has been supporting adults with mental health and cognitive challenges to live well within their community. We provide person-centred support to help individuals find inspiration and hope in themselves, so they are better able to pursue meaningful change in their lives.

To find out more about us and our programs/services and employee benefits please visit our website

**Role Overview**

Cota’s TAY Program provides case management services to adults with developmental disabilities who were formerly in the care of a Toronto-based child welfare agency and who currently reside in a per diem residence. The Case Manager ensures that clients receive quality support while they are transitionally housed in a per diem residence and actively coordinates placements and transitional planning to move to new settings within the Adult Developmental
- Services Sector.
- Regular office hours are 9am to 5pm Monday to Friday (excluding statutory holidays).
- Work from home for administration tasks and maintain service user files.
- Travelling into the community to connect with service users and support teams on a monthly basis to provide case management.
- Attend monthly team meetings and participate in trainings throughout the year.
- Participate in internal committees on rotational basis.

**About the Team**

This program supports adults with developmental disabilities who were formerly in the care of one of the Toronto-based Children’s Aid Societies. The program ensures that clients receive quality support while they reside in privately operated fee-for-service residential care settings by offering case management services to the clients and by providing effective oversight to the fee-for-service agencies. On an annual basis, the program is responsible for ensuring that each fee-for-service agency is audited in order to ensure compliance with Quality Assurance Measures (QAM) regulations. Our team is currently comprised of 12 Case Managers that provide Case Management to individuals residing across Ontario in privately operated fee-for-service residential care settings, as well as 3 QAM Officers that audit these private operators to ensure Quality Assurance Measures.

**Primary Responsibilities**:

- Providing case management to clients in the developmental sector residing in congregate care or host family homes.
- Providing advocacy on behalf of the client and connecting the client to services
- Ensuring that residential agencies are providing proper quality of care as outlined by QAM legislation.n
- Assisting the client in finding meaningful activities (e.g. recreational, educational, employment, etc.)
- Assisting the client in developing goals and identifying barriers
- Developing a collaborative, supportive and therapeutic relationship with each

designated client for whom he/she is assigned primary responsibility.- Completing a comprehensive assessment of the nature of each client’s unique

goals and needs through collaborative engagement with each client and their
- respective support networks.- Providing guidance and assistance to each client in relation to the development

of both a personalized Client Safety Plan and a Recovery/Goal Plan- Assisting each client in accessing and coordinating other supports, services and

appointments.- Assisting clients with emergency and/or crisis needs as required/appropriate.
- A degree of a recognized university or a community college diploma in a discipline of study in the human services field and/or a recognized program in health/social rehabilitation services.
- Two to three years of experience supporting people with developmental disabilities or other marginalised groups.
- Sound clinical knowledge and understanding of the client population and demonstrated ability to work effectively with individuals with a developmental disability.
- Previous work experience and/or knowledge about how to provide the following services: assessment, service coordination, transition planning, informal counselling and advocacy/rights protection.
- Knowledge of the principles of case management theory/practice using a client-centred philosophy.
- Excellent knowledge of community resources specific to people living with a developmental disability and demonstrated ability to negotiate with others on behalf of clients.
- Experience with and demonstrated

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