Case Manager

4 months ago

Toronto, Canada Reconnect Community Health Services Full time

**Position Type**: Full-Time Permanent

**Location**: Toronto, ON

**Hours of Work**: 37.5 hours per week

**Annual Rate**:$51,141.35 - $63,570.56

**Benefits**:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.

Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work seriously. We value innovation, compassion, and hard work, as well as the importance of building relationships and having fun while doing our jobs.

We are very excited to offer the opportunity for a Case Manager to join our dynamic organization. If you are seeking a role that combines challenge, growth, and a chance to make a real impact, look no further

**About Us**:
Reconnect Community Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centered care in our sector.

Reporting to a clinical program manager, the case manager will provide case management supports to adults living with complex addictions and mental health issues and who also have a history of regular use of Withdrawal Management Services and/or Hospital Emergency Departments.

**What You'll Do**:
You will be entrusted with a wide range of responsibilities, including:

- Initiate intakes and conduct needs assessments;
- Develop and implement plan of care with short and long-term objectives, with ongoing monitoring until clients can be discharged from service;
- Provide case management services which include assessment, intensive case management, long term planning, and follow up services when needed;
- Screen and respond to crisis calls initiated by clients, family members, friends, health care providers, and community agencies;
- Refer and link clients and caregivers to a range of community resources, including housing, legal supports, health supports, meals, drop-in centres, social recreational program, clothing exchanges, etc.;
- Collaborate with staff from the other organizations to ensure that services to all clients are timely, flexible and coordinated
- Work closely with withdrawal management services, transitional care, acute care, emergency departments, rehabilitation centres, and other professionals, agencies and groups, to identify problems and possible solutions for service provision and improvement.

**What We're Looking For**:

- University degree and/or Community College Diploma in social services or related field;
- Minimum three years related experience in direct service delivery to adults with serious mental illness;
- Demonstrated experience supporting individuals with mental health and substance use issues from a recovery and harm reduction approach.
- Demonstrated experience working with primary care providers and stakeholders in building referral relationships and coordinating healthcare
- Excellent verbal and written communications skills;
- Demonstrated case management and referral skills; and ability to effectively link clients to supportive services;
- Knowledge of and sensitivity to issues of gender, race, sexual orientation and issues impacting diverse communities;
- Self-directed and independent, but also experienced in working effectively as a member a team, which includes internal and external stakeholders;
- Applied computer skills (Microsoft Office, Client Information Systems, Web browsing);
- Fluency in a second language is a strong asset and preferred;
- Valid Driver’s license and access to a personal vehicle is required.

**Special Requirements**:

- Criminal background check;
- Must be willing to work flexible hours including evenings and weekends, as required

Please be advised that in order to be eligible for employment at Reconnect, all new hires must have received both doses of a COVID-19 vaccine approved by Health Canada prior to their start date and will be required to show proof. Medical exemptions or any other kind of requested exemption based upon Reconnect's obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.
- **We thank all applicants for their interest, however, only those selected for an interview will be contacted.**_

**Job Types**: Full-time, Permanent

Pay: $51,141.35-$63,570.56 per year

**Benefits**:

- Employee assistance program
- RRSP match

**Experience**:

- Direct service delivery to adults with mental illness: 3 years (preferred)
- Harm reduction approach: 3 years (preferred)
- Supporting clients with substance issues: 3 years (preferred)
- Building referral relationships: 3 years (preferred)

Licence/Certification:

- Driver's license and access to a personal vehicle (preferred)

Work Location: In person

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