Case Manager

6 days ago

Toronto, Canada LOFT Community Services Full time

**DATE**:November 22, 2024
**LOCATION**:Toronto, ON - Beyond Housing
**COMPENSATION**:$53,630 - 65,589** **annually prorated
**CONTRACT DURATION**:January 2, 2025 - June 30, 2025 possible to extend

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a** **Case Manager**.**

**Job Summary**

The Case Manager in the MATCH - Beyond Housing Program, serves individuals with serious and persistent mental illness, health and addictions issues who are homeless, staying in a shelter/ hotel or recently housed. The position works with the Beyond Housing and Care Conferencing Team to support clients transitioning into housing and connecting to supports in their new communities. The position provides hands-on case management services to assist individuals to make the changes in their lives that they desire in order to increase their quality of life. The position works within a Recovery and Housing First philosophy, to assess needs, develop a housing and service plan, secure desired housing, teach life skills, access community resources and supports, link to appropriate services and develop a crisis prevention/intervention plan. The position provides access to a range of team members including a psychiatrist who will work cooperatively to assess, plan, treat and support clients. **Note**: Staff will be required to work in residents’ rooms/apartment units and may therefore be exposed to secondhand smoke. There may be occasional evening and weekend hours.

As part of the MATCH Team the Beyond Housing Team is a specialized team of providers from LOFT and Inner-City Health Associates (ICHA) that works in collaboration with MAP Centre for Urban Health Solutions, Dixon Hall and the Toronto Alliance to End Homelessness. In addition to our MATCH Team the Beyond Housing Programs adds an additional 4 Case Managers (LOFT) to the larger MATCH Team. MATCH delivers services to the most vulnerable individuals to assist in maintaining housing and connecting to health and other supports in the community. Using a Housing First approach, Beyond Housing offers three main interventions: (1) Case management; (2) Care coordination; and (3) On-site and community-based mental health and social support. MATCH provides clinical hands-on support to those with complex healthcare needs through case management and peer support services with access to psychiatric and medical assessment, consultation, and access to treatment, service planning and advocacy. MATCH works with individuals who have previously or are currently experienced homelessness, who are currently staying in shelter/ hotel or recently moved into housing. MATCH provides long term multi-disciplinary wrap around case management and health services in their (often new) communities. The aim of MATCH is to improve transitions of care for individuals and works with them to identify and meet their goals toward recovery, while gaining stability and building community.

**What You Will Do**
- Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues
- Works in partnership with the Beyond Housing Team, MAP, Dixon Hall and TAEH
- Provides regular contact in the community with all assigned clients at a frequency determined through negotiation with each client
- Engages clients to assess their desires, needs and strengths
- Develops, implements and monitors housing and service plans in partnership with clients
- Supports housing placement through the development of life skills (i.e. shopping, budgeting, household management, use of public transit etc.,) and/or resources
- Develops, implements and monitors crisis prevention/intervention plans in partnership with clients
- Assists clients to identify and manage symptoms and develop effective coping skills
- Assists clients with accessing and connecting to appropriate community resources, services and supports
- Assists client in developing work related goals and plans
- Provides supportive counseling and advocacy
- Establishes and maintains positive working relationships with other service providers, professionals and partnering agencies
- Maintains client records accurately and within expected time frames, in accordance with agency policies and procedures
- Maintains the privacy and confidentiality of all client information according to agency policy
- Other duties as assigned by the Program Manager or Executive Director

**What You Bring**:
**Must Haves**:

- A degree/diploma

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