IT User Support I

7 months ago

Calgary, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for an IT User Support I to join our growing team

**What you’ll do here**:

- Respond to users (brokers/employees) regarding computer systems issues or questions.
- Record all queries to document the steps leading to the resolution of the problem.
- Intervene in critical situations in the event of a system failure.
- Ensure the allocation of the necessary technical resources to respond concretely to any situation by following the existing escalation scales.
- Ensure the management and integrity of user identity by following the procedures in place to secure the use of computer systems.
- Participate in the development of documentation intended for users in collaboration with the other support services of the company.

**What you bring to the table**:

- Degree in computer science or any combination of equivalent education and experience
- In-depth knowledge of PCs and centralized system environments
- Knowledge of Windows, MS Office, End Point Manager,/ LAN / WAN /, Zendesk
- At least 1 year of customer service experience
- Being customer-oriented
- Team spirit
- Analysis and synthesis
- Be action-oriented
- Hybrid Work location - (at home and mandatory in-office presence)
- Willing to work shift work (latest finish time is 8:00 PM MST)
- Need to interact regularly with an English-speaking clientele and colleagues across the country.
- Must be eligible to work in Canada.

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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