User Support Technician

2 months ago

Calgary, Canada Infantry Pictures Inc Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Personal suitability**:

- Accurate
- Efficient interpersonal skills
- Initiative
- Team player
- Honesty
**Support for newcomers and refugees**:

- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
**Support for youths**:

- Offers on-the-job training tailored to youth
**Support for Indigenous people**:

- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
**Support for mature workers**:

- Provides staff with awareness training to create a welcoming work environment for mature workers
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week

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