Tour & Rental Operation Manager- Tourism

4 days ago

Ottawa, Canada Escape Bicycle Tours and Rentals Full time

We are looking for a full-time Operation manager or coordinator starting immediately full time in Ottawa.

This is a 6-month contract with the strong possibility of turning into a permanent position based on performance.

**As the operation manager you will be responsible for**
- The day-to-day operations of tours and rentals and ensuring that the business is running smoothly
- Providing outstanding hospitable experiences for the guests and walk-in customers
- Coordinate bike tour preparation and administration (greeting customers, bike fitting, signing waiver documents, processing payments)
- Manage staff and guides' schedules
- Train and supervise staff
- Operating POS system and customer checkout
- Process bike rental check-ins; fit customers to bikes and explain how their bikes work; Explain rules of the road and safe biking techniques
- Open and close the shop
- Overseeing the bike fleet maintenance;
- Keeping track of inventory and reservations
- Occasionally leading the tours if interested (training would be provided).
- Conduct sales and business development
- Assist with marketing, promotion, and social media

**Requirements and qualifications**
- At least 1 year of previous coordination or management experience.
- Excellent oral and written communication skills in English and preferably French too
- Excellent people and relationship-building skills, team player with a positive attitude
- Planning, organizational, and tracking skills and attention to details
- Resourceful with an ability to multitask and coordinate multiple inquiries
- Previous sales/customer services experience and commitment to providing exceptional and high-quality service
- Previous hiring training and supervision of 2+ employees
- Availability to work a variety of shifts: (Weekends, Days)

**Availability and Schedule**:
Our busiest times are weekends and holidays including long weekends. You may be required to work a varying work schedule in order to meet the needs of the business. This could include working on weekends especially long weekends. You will have weekdays off in lieu of working weekends.

**About Escape Bicycle Tours and Rentals**

Escape Bicycle Tours and Rentals is an award-winning company that offers guided sightseeing bicycle tours and bicycle rentals to tourists, visitors and locals. Our tours are relaxed and leisurely and loaded with fun and interesting information about Ottawa and Canada. We are # 1 tour in Ottawa recommended by visitors on TripAdvisor because we provide excellent service, care and products to our valued guests.

**Why work at Escape Bicycle Tours?**

We are a small company and love what we do. We’re passionate about providing exceptional service and getting people super excited to ride bikes around Ottawa-Gatineau. We work hard and have fun while doing it. We are open to ideas, suggestions and trying new things. There are lots of opportunities for learning and growth with us.

**How to apply**:
**Salary**: $22.00-$25.00 per hour

**Benefits**:

- Commuter benefits
- Store discount

Schedule:

- 10 hour shift
- Every Weekend
- Weekend availability

Supplemental pay types:

- Commission pay
- Tips

COVID-19 considerations:
Yes, Please visit our webite.

**Experience**:

- tourism and hospitality coordination or management: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: In person

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