Operation Supervisor

3 months ago

Ottawa, Canada Escape Bicycle Tours and Rentals Full time

We are looking for a full-time Operation supervisor starting immediately in Ottawa.

**As the Operation supervisor you will be responsible for**
- Overseeing and coordinating the day to day operations of tours and rentals and ensuring that the business is running smoothly
- Providing outstanding hospitable experiences for the guests and walk in customers
- Coordinate bike tour preparation and administration (greeting customers, bike fitting, signing waiver documents, processing payments)
- Coordinating staff and guides schedules
- Supervise staff performance
- Process bike rental check ins; fit customers to bikes and explain how their bikes work; Explain rules of the road and safe biking techniques
- Operating POS system and customer check out; ensure the smooth operation of customer check-outs at the cash register
- Open and close the shop
- Keeping track of inventory and reservations
- Occasionally leading the tours if interested (training would be provided).

Requirements and qualifications
- 1 year of previous supervisory experience
- Excellent oral and written communication skills in English and French
- Excellent people and relationship building skills, team player with a positive attitude
- Planning, organizational and tracking skills and attentive to details
- Resourceful with an ability to multitask and coordinate multiple inquiries
- Previous sales/customer services experience and commitment to providing exceptional and high quality service
- Availability to work a variety of shifts: (Weekends, Holidays, Days).

**Availability and Schedule**:
Our busiest times are weekends and holidays including long weekends. You may be required to work a varying work schedule in order to meet the needs of the business. This could include working on weekends, especially long weekends. You will have weekdays off in lieu of working weekends.

**Job Type**: seasonal, full-time, May to August (or until October)

**How to apply**:
**About Escape Bicycle Tours and Rentals**

Escape Bicycle Tours and Rentals is an award-winning company that offers guided sightseeing bicycle tours and bicycle rentals to tourists, visitors and locals. We are # 1 tour/rental company in Ottawa recommended by visitors on TripAdvisor because we provide excellent service, care and products to our valued guests.

**Why work at Escape Bicycle Tours?**

We are a small company and love what we do. We’re passionate about providing exceptional service and getting people super excited to ride bikes around Ottawa-Gatineau. We work hard and have fun while doing it. We are open to ideas, suggestions and trying new things. There are opportunities for learning and growth with us.

**Job Types**: Full-time, Seasonal
Contract length: 6 months

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Store discount

Schedule:

- 10 hour shift
- Day shift
- Every Weekend
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)
- supervisory: 1 year (required)

**Language**:

- French (preferred)

Work Location: In person

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