Rental Agent/rental Administrator

2 weeks ago


Ottawa, Canada District Realty Full time

Since 1987, District Realty has been bringing tenants and property owners together to enjoy the best possible rental experience. With over 30 year’s experience serving the Ottawa market, we’ve established ourselves as one of the first choice for residential and commercial renters. Property management clients can count on a solid history of maintaining and improving profitable income-generating assets, and apartment and commercial renters can count on the highest standards of service, communication, and care.

We think that Ottawa is one of the best cities in the world to live, work and play in, and we love to help our clients experience it to its fullest. Our diverse and loyal client base trusts us for our deep local and industry knowledge, client-first approach and unparalleled level of service. Whether you’re looking to rent an apartment, lease a retail or restaurant space, or maximize the potential of your rental property, we can help make your experience a smooth one.

We are dedicated to providing residents with exceptional living experiences, and we're looking for an experienced Rental Agent/Rental Administrator to join our team.

As a Rental Agent/Rental Administrator, you'll play a pivotal role in the success of our apartment community. Your primary responsibility will be to facilitate the rental process for prospective tenants and ensure the satisfaction of our current residents.

**Key Responsibilities**:

- Conduct property tours, showcasing the apartments and amenities.
- Provide excellent customer service to prospective tenants, answering their questions and addressing concerns.
- Maintain accurate records of leasing activity and resident interactions.
- Manage resident inquiries and concerns, striving to create a positive living experience.
- Coordinate move-ins and move-outs, conduct unit inspections and coordinate work as necessary.
- Prepare and issue tenant notices.
- Provide administrative support to residential property managers.
- Pursue postdated cheques and rental collections.
- Prepare and issue all correspondence and follow-up where required.
- Issue of reports.
- Production and issuance of Tenant Protection Act forms and notices.
- Direct legal actions in accordance with the TPA using outsource paralegal.
- Receive tenant calls for service.
- Collaborate with the property management team to ensure the overall success of the apartment community.
- Participate in District Realty Health and Safety Program.
- Maintain current owner, tenant, trade, and supplier coordinates including tenant information sheets, property information sheets and on-call info with the message center on-call binder.
- Managing “Bring Forward” filing system.
- Other duties as assigned.

**Requirements**:

- Previous experience in property management or a related field is required.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and a friendly, professional demeanor.
- Organized and detail-oriented with the ability to manage multiple tasks.
- Knowledge of leasing and rental processes.
- Computer proficiency.
- A positive attitude and a willingness to work collaboratively with the team.

**What We Offer**:

- Competitive salary.
- Opportunities for professional development and growth within our company.
- A supportive and friendly work environment.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: $48,000.00 per year

**Benefits**:

- Company events
- Company pension
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 1 year (required)
- Sales: 1 year (required)

Work Location: In person

Expected start date: 2025-01-02



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