Tours/rental Customer Service Associate

4 months ago

Ottawa, Canada Escape Bicycle Tours and Rentals Full time

We are looking for part-time team members for the Fall season to work with us as **Customer Service/Sales and Bicycle Rental Associate.**

As one of our team members, you will perform a variety of tasks, including
- Welcome guests and provide outstanding hospitable experiences for the guests and walk-in customers
- Process bike rentals
- Fit customers to bikes and explain how their bikes work (training will be provided)
- Listen attentively and give personal recommendations;
- Coordinate bike tour preparation and administration (greeting customers, bike fitting, signing waiver documents)
- Operate POS system and collect payment; ensure the smooth operation of customer check-outs at the cash register
- Clean and perform saftey checks on bikes upon return
- Keep retail space and floor clean and tidy

**Requirements and qualifications**
- Excellent oral and written communication skills in English and French (other languages would be an asset)
- Friendly, welcoming personality for all types of people
- Team player with a positive attitude
- Planning, organizational and tracking skills and attention to details
- Previous sales/customer services experience and commitment to providing exceptional and high-quality service
- Availability to work a variety of shifts: (Weekends, Days).
- Ability to stand for extended periods, work outside and to lift bicycles.

**Availability and Schedule**:
Our busiest times are weekends and holidays including long weekends. You may be required to work a varying work schedule in order to meet the needs of the business. This could include working on weekends especially long weekend. You will have weekdays off in lieu of working weekends.

**Job Type**: Part-time, seasonal, Sep-Oct
Pay: $17-$18 per hour based on experience and performance

**How to apply**:
**About Escape Bicycle Tours and Rentals**

Escape Bicycle Tours and Rentals is an award-winning company that offers guided sightseeing bicycle tours and bicycle rentals to tourists, visitors and locals. We are # 1 tour in Ottawa recommended by visitors on TripAdvisor because we provide excellent service, care and products to our valued guests.

**Why work at Escape Bicycle Tours?**

**Job Types**: Part-time, Seasonal
Contract length: 4 months

Pay: $17.00-$19.00 per hour

Expected hours: No less than 30 per week

Additional pay:

- Bonus pay
- Tips

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 1 year (required)

**Language**:

- French (preferred)

Work Location: In person

Application deadline: 2024-04-25
Expected start date: 2024-09-09

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