Customer Service Speicalist

2 weeks ago

Kitchener, Canada Forest of Flowers Full time

**Join the team at Forest of Flowers today**

**Location**:725 Ottawa St. S., Kitchener, Ontario**

**Role: Floral Designer & Customer Experience Specialist**

**Type: Full or Part-Time, 27-44 hours. **With lots of opportunities for extra hours during peaktimes

If you are feeling under appreciated in your current retail environment or craving a more meaningful connection to your work? We offer an environment that is anything but dull and one where we brighten people’s lives everyday

If you have a genuine desire to learn, want to develop new skills, feel appreciated and can also provide a quality experience of care for our customersthis could be the job for you Forest of Flowers is a well-known, reputable franchisee brand located throughout Ontario. The company is growing and can provide great opportunities for growth within for those willing to learn from the ground up

**What we offer**
- A fun and rewarding team environment with competitive pay compensation
- Training opportunities tailored to those who care to learn and grow
- An exciting, positive team culture where we all work well together to achieve goals
- Annual employee event and employee appreciation days to celebrate our hard work
- Internal growth opportunities to develop into a Floral Designer or Store Manager

**What we look for in our team members?**
- We seek to hire those with a positive, warm and engaging personality, so our customers are treated well and enjoy coming into our store
- We value those who want to learn and are looking for training opportunities to develop new skills, so we can empower our employees to work in different areas of the business
- We highly appreciate those who are eager to work extra hours during peak flower seasons (ie. Valentines Day, Easter and Mother’s Day) where the demand for flowers is higher. This is when our team really comes together
- We look for those who understand how important attention to details and timeliness can be, so we can deliver for our customers correctly and on-time
- Comfortability working with computer systems and care to work efficiently
- Those who are not afraid to jump in and take initiative on tasks to support the store

**Your role in our success?**
- Greeting and connecting with our customers immediately upon entering the store so customers feel valued and recognized
- Providing options for our customers based on their needs
- Accurately capturing customer information so we can deliver a seamless experience
- Increase sales & customer satisfaction by genuinely listening to customers and making appropriate recommendations for arrangements and additional products
- Floral design, both custom to order arrangements and bouquets as well as recipe designs.
- Experience with Sympathy and wedding would be great but can also be tought
- A commitment to learn about our products, flower design and the flower industry so you can contribute new ideas and suggestions to improve our service offering to customers

**Physical Considerations**
- During peak seasons the pace and hours can be intense, while also satisfying
- The role requires some lifting

**Minimum Requirements**:

- High School graduate
- 3 year retail or related experience and Some Floral experience is a bonus

**Job Types**: Part-time, Permanent
Part-time hours: 15-35 per week

**Salary**: From $16.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Application question(s):

- What is your perception of a customer service specialist in a flower shop?
- Share how you manage multiple tasks all with various priorities and busy work environments.

**Experience**:

- customer service: 3 years (required)

Work Location: One location

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