Technical Specialist
4 months ago
**Le Français suit**
**Requirements**:
Perfectly bilingual (French & English)
Technically competent with Windows operating system/settings, and computer software/hardware in general
Willingness to learn and become an expert in X-Ray systems and digital imaging technologies (Hardware and Software)
At ease with the Microsoft Office / Teams / Outlook environments and Teamviewer.
Resourceful
Willingness to develop the skills for remote and in person training sessions to veterinary practices
Prior electrical/X-Ray/anesthesia technical expertise an asset
Prior experience in the veterinary market a definite asset
**Mandate**:
- 1- Equipment Specialist_
Prepare X-Ray system and stage computers with all necessary software and hardware requirements
Become the Subject Matter Expert for all equipment types
Lead the onsite service area and warehouse organisation
- Know and manage parts and equipment
- Support management with the company’s inventory needs
- Keep the service area and warehouse well organized
- Support colleagues to validate that the needed equipment is available and prepare the items for customer delivery
- 2- Software Installation_
Remotely install and update X-Ray software for customers as needed
- 3- Technical Support_
Solve most frequent issues remotely.
- Standard Operating Procedures for frequent issues will have to be documented.
Determine if additional remote support or in person service visit is needed.
- Collaborate with colleagues to assign the appropriate resources
Follow-up on assigned service activities until problem solved/work complete.
Actively ensure that work is completed to customer’s satisfaction.
fTrack service requests in the Service Module of the CRM/ERP
- 4- Onsite installations and support_
Occasional onsite presence at customers to support UXR’s technicians with installation of systems and equipment
- 5- Training_
Once fully trained and comfortable with the equipment and software, offer training sessions, remotely and onsite, to veterinarians and their staff in clinic.
**FRANÇAIS**
**Exigences**:
Parfaitement bilingue (français et anglais)
Compétence technique avec le système d'exploitation/les paramètres Windows et les logiciels/matériels informatiques en général
Volonté d'apprendre et de devenir un expert dans les systèmes à rayons X et les technologies d'imagerie numérique (matériel et logiciel)
À l'aise avec les environnements Microsoft Office / Teams / Outlook et Teamviewer.
Débrouillard
Excellentes compétences en communication, par téléphone et par courriel
Volonté de développer les compétences nécessaires aux sessions de formation à distance et en présentiel auprès des cabinets vétérinaires
Expertise technique en électricité/radiographie/anesthésie est un atout
Une expérience préalable dans le marché vétérinaire est un atout certain
**Mandat**:
1- Spécialiste de l'équipement
a. Préparer les systèmes de radiographie et les ordinateurs avec toutes les exigences logicielles et matérielles nécessaires
b. Devenir l’expert interne pour tous les types d’équipements
c. Être responsable de la zone de service et de l'organisation de l'entrepôt
- Connaître et gérer les pièces et les équipements
- Soutenir la direction avec les besoins en inventaire de l'entreprise
- Gardez la zone de service et l'entrepôt bien organisés
- Soutenir les collègues pour confirmer que l'équipement nécessaire est disponible et préparer les articles pour la livraison au client.
2- Installation logicielle
a. Installer et mettre à jour à distance les logiciels de rayons pour les clients, selon les besoins
3- Assistance technique
a. Répondre aux demandes qui sont transmises au département de soutien technique (téléphone et courriel)
b. Résoudre les problèmes les plus fréquents à distance.
c. Déterminer si un soutien à distance supplémentaire ou une visite de service en personne est nécessaire.
d. Effectuer le suivi des activités de service assignées jusqu'à ce que le problème soit résolu/le travail terminé.
- Les procédures opérationnelles standard pour les problèmes fréquents devront être documentées.
- Collaborer avec des collègues pour attribuer les ressources appropriées
e. Veiller activement à ce que les travaux soient terminés à la satisfaction du client.
f. Suivre les demandes de service dans le module de service du CRM/ERP
4- Installations et service sur site
a. Présence occasionnelle sur site chez les clients pour assister les techniciens d'UXR dans l'installation des systèmes et des équipements
5- Formation
a. Une fois entièrement formé et à l’aise avec l’équipement et les logiciels, offrir des séances de formation aux vétérinaires et à leur personnel en clinique, à distance et sur place.
**Job Types**: Full-time, Permanent
Pay: $55,000.00-$70,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee ass
-
Technical Specialist
7 months ago
Pointe-Claire, Canada ACS Canada Company Full timeTechnical Service Specialist - CB3 - NM Job Description Job Title: Color & Technical Support Specialist Classification: Exempt Reports to: Color & Technical Support Manager Location: CA - Pointe Claire or PA - Exton Job Summary: Key Responsibilities Color Support: - Provide color tool assistance on fan decks, color selectors, tint chart info. - Enter...
-
Technical Specialist
4 days ago
Pointe-Claire, Canada Axalta Full timePrimary Responsibilities: The Technical Specialist role is in direct support of sales to our Refinish network of distributors, direct accounts, body shops, and manufacturers using Axalta coatings and various other end user products. This role provides our customers with the most current technical and color information for our Automotive, OEM/Fleet,...
-
Color & Technical Support Specialist
7 months ago
Pointe-Claire, Canada ACS Canada Company Full timeJob Summary: Key Responsibilities Color Support: - Provide color tool assistance on fan decks, color selectors, tint chart info. - Enter complaints in Salesforce for the following: Fan decks chips that do match the spray out. Order special colors or pigment for color codes we do not have commercially available flakes and toners. - Notify Color Marketing...
-
Intermediate Troubleshooting Specialist
2 months ago
Pointe-Claire, Canada SynAxiom Full timeIntermediate Troubleshooting Specialists at SYNAXIOM plays a crucial role in diagnosing and resolving technical issues within the NIVOMAX platform. You will be responsible for identifying the causes of software problems, working closely with senior specialists and other teams to ensure timely and effective resolutions. This role is ideal for professionals...
-
Technical Writer
3 days ago
Pointe-Claire, Canada Medicom Full time**Why Join our Team?**: At Medicom, we have created an inclusive and diverse work environment where every employee is valued for the unique skills and perspective they bring to the team. Our employees make a positive impact on a daily basis and enjoy ongoing opportunities for personal and professional growth. **Our values**: At Medicom, we live our core...
-
Technical Agent
1 week ago
Pointe-Claire, Canada Ville de Pointe Claire Full timePointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal. Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population. Dedicated to the life of its citizens, the City's mission is to...
-
Technical Product Manager
2 months ago
Pointe-Claire, Canada Santai Science Inc. Full time**Position Overview** Santai Science is seeking a dynamic and results-driven **Technical Product Manager - Chromatography** to join our team. This position will play a crucial role in executing the company’s marketing strategy and driving brand awareness across key markets. The **Technical Product Manager - Chromatography **will work closely with the...
-
Commissioning Specialist
2 months ago
Pointe-Claire, Canada ANDRITZ AG Full timeJob family: Project & Site Management- Business area: Hydropower- Contract location: Pointe-Claire, Quebec, CA- Working location: Pointe-Claire, Quebec, CA- Location type: Location Flexible- Contract type: Permanent- Job description: - As the first equipment manufacturer in Canada and a world leader in the design of hydroelectric turbines and generators,...
-
Commissioning Specialist- Hybrid Position
24 hours ago
Pointe-Claire, Canada ANDRITZ AG Full timeJob family: Project & Site Management- Business area: Hydro- Contract location: Pointe-Claire, Quebec, CA- Working location: Pointe-Claire, Quebec, CA- Location type: Location Flexible- Contract type: Fixed Term / Temporary Full-Time- Job description: - ANDRITZ. Where passion meets career. Every day, ANDRITZ continues to deliver successful innovative...
-
Technical Officer in Building Mechanicals
6 months ago
Pointe-Claire, Canada Ville de Pointe Claire Full timePointe-Claire is a city with a population of 34,000 located along Lac Saint-Louis and forming part of Greater Montreal. Recognized for its lifestyle, Pointe-Claire also has a distinctively rich architectural and historical heritage and provides services of outstanding quality to its population. Dedicated to the life of its citizens, the City's mission is to...
-
IT Support Specialist
7 months ago
Pointe-Claire, Canada Cummins Inc. Full time**IT Support Specialist** **Description** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact...
-
Associate Specialist
7 months ago
Pointe-Claire, Canada Wesco Full timeEn tant que spécialiste associé - automatisation industrielle, vous promouvrez et développerez les ventes de produits, de systèmes et de services d'automatisation industrielle. Vous fournirez une assistance technique et une formation avant et après la vente aux clients internes et externes. **Responsabilités**: Identifier des opportunités de vente...
-
Shopify Specialist
4 months ago
Pointe-Claire, Canada Spa Curage Full timeSpa Curage is a dynamic Spa company dedicated to providing exceptional Beauty services We are seeking a talented Shopify Specialist to join our growing team. If you have a passion for e-commerce and expertise in Shopify, we’d love to hear from you! **Role Overview**: As a Shopify Specialist, you will be responsible for managing and optimizing our Shopify...
-
Presales Quotation Specialist
7 days ago
Pointe-Claire, Canada Pure Strategic Marketing Full timeAs a **Presales Quotation Specialist**, you are responsible for the design and preparation of technical and economical proposals for comprehensive telecommunications solutions for corporate clients in the Pan-American region, which involve wired and wireless WAN connectivity solutions, telephony solutions, and LAN solutions. **Responsibilities**: -...
-
IT Specialist
5 days ago
Pointe-Claire, Canada COSMETICPHARMA manufacturing plant situated in Montreal area. Full time**Our business**: Cosmetic and pharmaceutical manufacturer located in Montreal, Quebec, Canada. **Job purpose**: The IT Specialist will lead and manage all IT-related systems and innovations. **Duties & Responsibilities**: - Manage contracts for all IT-related systems and software - Lead installation, configuration, testing and maintenance or ERP system -...
-
Woodcraft Specialist
2 weeks ago
Pointe-Claire, Quebec, Canada beBee Professionals Full time $45,000 - $65,000BeBee Professionals in Pointe-Claire is seeking an accomplished woodcraft specialist to join our construction team. As a key member, you will be responsible for designing, building, and repairing structures made from wood and other materials.About the Role:Create and assemble frameworks, walls, floors, and roofs using various materials such as wood, steel,...
-
Product Specialist
1 day ago
Pointe-Claire, Canada ACS Canada Company Full time**Product Specialist - Job Description** **Spécialiste en produits - Peinture automobile (bilingue)** Le ou la spécialiste en produits assure un soutien technique et un appui au processus de la finition auprès des ateliers de carrosseries comptant parmi nos clients dans la région du Québec et stimule les ventes des marques clés d'Axalta auprès de la...
-
Junior SEO Specialist
1 week ago
Pointe-Claire, Canada RankWorks Full timeThe Junior SEO Specialist will work out of our Pointe-Claire office location. They will be part of our digital marketing department and will be responsible for increasing the search engine ranking positions of our clients. **Requirements**: - Minimum 1 to 2 years experience working in search engine optimization. - Proficiency with Google Analytics & Google...
-
Application Specialist
7 months ago
Pointe-Claire, Canada TCAT Div of Toromont Industries Ltd Full time**As a Application Specialist, YOU will experience**: - Working within one of the safest organizations in the industry where your safety and well-being are our most important priority - Working for the best in class equipment dealer and with the premium Caterpillar brand - Opportunities to continuously Learn, Grow and Develop with our Toromont team through...
-
Fabrication Specialist
2 weeks ago
Pointe-Claire, Quebec, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a skilled Fabrication Specialist to join our team in Pointe-Claire, Canada.Estimated Salary:$45-$60 per hourJob Overview:In this role, you will be responsible for performing welding tasks to fabricate and repair metal structures and components.Main Responsibilities:Read and interpret blueprints and technical drawings.Perform welding operations...