IT Support Specialist

4 weeks ago

PointeClaire, Canada Cummins Inc. Full time

**IT Support Specialist**

**Description**

Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.

We are looking for a talented INSERT ROLE NAME to join our team

**IT support specialist**
- Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution.
- Assists with the delivery of solution designs, adhering to standards and leveraging re-use of components.
- Assists technical and infrastructure groups in understanding the solution design and specifications.
- Participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s).
- Leverages re-usability of component designs to reduce costs and shorten time to deliver solution.
- Ensures adherence to obtain efficiency in the build and deploy processes, leveraging automation where possible.
- Assists in the test strategy and execution of master test plan.
- Contributes in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or ‘runbooks’ used for end-user support.
- Provides level 3 support for critical issues.
- Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability.

**Qualifications**

**Skills**
- Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.
- Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.
- Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
- Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Interpersonal savvy - Relating openly and comfortably with diverse groups of people.

**Education, Licenses, Certifications**

**Experience**
- Intermediate level of relevant work experience required. 3-5 years of experience.
- Work with Global Teams to help troubleshoot corporate computersTroubleshoot printing as requested by Cummins Print Smart teamAbility to swap parts in Desktops, Laptops and other IT equipment as neededWork with Network LAN and WAN teams for remote troubleshootingUnderstanding Data Closet functionality and connectivityTroubleshoot IOT devices for network connectivity issuesMaintain a clean, professional personal appearance at all times in accordance with company standards.
- **Must have verbal and written** **proficiency in both French and English**

**Compensation and Benefits**

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

**Cummins and E-verify**

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by

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