Systems Coordinator
2 weeks ago
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Information Systems and Technology, Level A
Job Title
Systems Coordinator
Department
IT | Michael Smith Laboratories | Faculty of Science
Compensation Range
$5,209.17 - $7,485.33 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
November 27, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
Responsible for providing customer-oriented support and maintenance of systems in the Michael Smith Laboratories. This position will upkeep desktop systems administration providing hardware and software support for 300+ users and 600+ devices, and support the audio-visual services for department events and user meetings. They will coordinate IT information from various research labs and units, establish good management and procedures for handling sensitive user and research data. Train staff on how to use new technologies or follow procedures.
Organizational Status
This position reports to the IT Director and supports the delivery of IT services to the department and research groups. Coordinates with other research departments and central units on campus.
Work Performed- Supports a wide variety of desktop and research-specific software for Ubuntu Linux, MacOS, and Windows operating systems.Some of the softwareand/or packages are very unique and niche to a particular research focus.- Performs analysis, diagnosis, and resolution of complex desktop problems for users, recommends and implements corrective solutions and enters all support incidents into the ticketing system following established prioritizations and procedures- Onboards and off-boards faculty, staff, and students in compliance with departmental and university standards- Installs, configures, tests, and troubleshoots workstations and related hardware and software-
- Provides ongoing training to staff, faculty, and students on new technologies and best practices based on internal operating procedures and end-user technical documentation- Develops instructional materials and provides training for users in use and configuration of software, hardware, network systems and peripheral equipment- Provides advice on information technology improvements, services, and procedures- Deploys new hardware, software, networking and security updates- Coordinates computer, peripheral, and software license purchases with our research community- Develops backup plans to ensure data is safe from loss or damage- Maintains records of computer system activity, including system-use time and network traffic flows- Provides additional support physical and virtual servers- Redirects the electronic waste and coordinates secure destruction of hard drives- Performs other related duties as required
Consequence of Error/Judgement
Poor quality of work will result in systems with usability issues that will lead to user dissatisfaction and frustration. Work will involve sensitive data and it is expected to follow all UBC Information Security Standards (ISS), Freedom of Information and Protection of Privacy Act, and university policies while exercising good judgment, diplomacy, and tact in all interactions.
Supervision Received
The position works independently under the supervision of the IT Director of the Michael Smith Laboratories. Work is reviewed in terms of completeness, accuracy and timeliness.
Supervision Given
None
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of one year of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications- Foster a safe and inclusive environment with staff and research community as part of our MSL Code of Conduct mandate- Maintains up-to-date knowledge of current information technology techniques and tools- Ability to develop and maintain cooperative and productive working relationships- Ability to recognize and appreciate
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