Coordinator Business Support

4 weeks ago


Toronto, Canada City of Toronto Full time

**Job ID**: 42399

**Job Category**:Administrative

**Division & Section**:Solid Waste Management Services, SWM Business Services

**Work Location**:Metro Hall, 55 John St

**Job Type & Duration**:Permanent, Full-Time

**Salary &** Wag**e Grade**:$86,500 - $108,459, TF2227, Wage Grade 6

**Shift Information**:Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 20-FEB-2024 to 19-MAR-2024

**Major Responsibilities**:

- Develops and implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Undertakes initiatives to develop, maintain and implement processes and mechanisms to strengthen the Section's internal control, oversight and compliance. Makes recommendations to senior management.
- Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Oversees, coordinates and participates in the development and implementation of Section/Divisional and Corporate procurement initiatives and assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning. Prepares reports as required.
- Deals with confidential and sensitive information affecting organizations, staffing levels, assets, resources and finances related to Division-wide procurements, processes, functional policies, programs and strategies. Liaises with senior management and Section staff in the coordination of responses and resolution of divisional issues. Participates in the resolution of issues that have escalated to the Section Director/Manager.
- Monitors the Director's/Manager's authorization, resolves issues and makes recommendations for changes. Acts as a Section liaison for information and problem resolution.
- Acts as a divisional contact and develops/coordinates responses to Corporate, Service Area or divisional rquests. Makes recommendations to the Director/Manager to support change management strategies to improve the Section's overall strategic and operating performance in the Division.
- Reviews all requests requiring the Director's/Manager's signature for accuracy and completeness of information, financial requirements and authorities. Monitors and ensures compliance with requirements and processes.
- Participates in the development and/or implementation of organizational change initiatives, including the preparation of required documentation and review of procurement requirements.
- Prepares reports and reviews all Section reports to Council and Committees on various operational issues (for accuracy, budget implications, internal consistency, etc.). Coordinates with the Division Head's Office. Monitors relevant agendas for reports of interest to divisional operations. Maintains records regarding outstanding reports, planning documents, strategic reports, etc. Prepares briefing notes and presentations for the Director/Manager.
- Develops and maintains tracking mechanisms and systems to monitor policies, standards, and procedures. Ensures Director/Manager is informed of ongoing status, issues and opportunities.
- Maintains a thorough and continuous knowledge of City and divisional policies, initiatives and operational issues.
- Represents the Section/Division on key divisional, corporate and external teams and initiatives and maintains effective working relationships with senior management, politicians, divisional and other City staff, and external organizations.
- Handles inquiries, issues and challenges from staff, members of Council, the public and media on behalf of the Director/Manager or directs to appropriate sources.
- Provides direction to administrative support staff in order to successfully complete assigned tasks.

**Key Qualifications**:

- Post-secondary education in business or public administration or a closely related field, or an equivalent combination of education and experience.
- Experience in providing customer service in dealing with the public, divisional, corporate and council requirements with effective communication techniques and practices.
- Experience in issues management and resolving contentious issues that demonstrates superior analytical, conflict resolution, interpersonal and problem solving skills.
- Experience in conducting research and analysis, developing recommendations and managing and completing projects of various terms and complexities.
- Experience creating concise and effective reports, presentations, briefing notes and correspondence on policy, project and administrative issues, often under time constraints.
- Experience and familiarity with procurement processes and systems, contract administration as well as Chapter 71 and 195 of the Municipal Code.
- Excellent communication skills and ability to establish good working relationships with all stakehol



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