Field Tech Scheduling Coordinator

5 months ago

Headingley, Canada Mammoth Equipment & Exhausts Full time

Mammoth Equipment & Exhaust Inc [Mammoth Equipment & Exhausts] is on a growth trajectory. We have a great product, awesome team with a strong culture. We’ve been growing since 1974 with offices in Australia, New Zealand, Canada, Mexico, and Argentina. We offer a broad range of innovative bespoke and universal solutions to the mining, transport, rail, industrial, agriculture and marine industries globally. Our solutions help protect people and the environment. They also help large machinery and plant equipment to run longer, last longer, and give better performance.

**About the Role**:
We are seeking a dedicated and detail-oriented Field Tech Scheduling Coordinator to join our dynamic team. As a Field Tech Scheduling Coordinator, the primary objective is to streamline and optimize the coordination of field services work schedules. Collaborating with a dynamic team of production personnel and field fitters, the coordinator conducts weekly meetings, ensures efficient job preparation through Trello, and manages proactive order monitoring. Responsibilities also include verifying order details, confirming technician readiness, making logístical arrangements, and conducting post-installation follow-ups. Effective communication with customers, maintenance of schedules, and continuous improvement in systems are key aspects of the role.

This position plays a crucial role in facilitating smooth field operations, addressing challenges promptly, and contributing to the overall efficiency of the field tech team.

**Duties and Responsibilities**:
**Conduct Weekly Field Tech Meetings**:

- Lead weekly meetings to align the field tech team, discuss ongoing projects, and address any challenges.

**Efficient Job Preparation**:

- Upload field fitting jobs to Trello for effective preparation and tracking.
- Update and meticulously maintain Trello boards for real-time visibility and task management.

**Proactive Order Management**:

- Monitor fitting orders closely, ensuring they are on schedule for timely delivery.
- Take initiative to communicate any issues or challenges to supervisors promptly, addressing potential delays.

**Order Verification and Technician Readiness**:

- Confirm order details, including addresses, dates, and technician requirements.
- Ensure technicians possess necessary certifications and site access, proactively addressing any discrepancies.

**Logistical Arrangements**:

- Make necessary arrangements to guarantee smooth access for field technicians, covering tickets, hotels, rental cars, insurance, and certifications.

**Post-Installation Follow-up**:

- Conduct follow-ups with field technicians upon job completion, recording any issues in Trello.
- Coordinate meetings with engineering, production, and sales teams to resolve identified issues.

**Customer Communication**:

- Communicate resolutions to customers promptly, ensuring their satisfaction with the completed work.

**Schedule Maintenance and Reporting**:

- Keep the schedule board updated with real-time order additions throughout the week.
- Report any order delays to the Inside Sales and Customer Service teams promptly.
- Provide Estimated Time of Arrival (ETA) updates to Inside Sales and Customer Service teams.

**Continuous Improvement**:

- Actively participate in the development of new systems and ensure their maintenance as required.

**Qualifications**:

- Proven experience in scheduling and coordination roles.
- Excellent organizational and multitasking skills.
- Strong communication and problem-solving abilities.
- Familiarity with tools like Trello for efficient task management.
- Ability to adapt to a fast-paced and dynamic work environment.

**How to apply**:
**Salary**: $55,000.00-$58,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to Commute:

- Headingley, MB R4H 0A9 (required)

Ability to Relocate:

- Headingley, MB R4H 0A9: Relocate before starting work (required)

Work Location: In person

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