Inbound Sales Agent
6 months ago
WOW 1 DAY PAINTING is growing and looking for Inbound Sales / Customer Service Agents to join our award winning office team. This is a great opportunity to join one of "Canada's Most Admired Corporate Cultures" based in Vancouver, BC. As a member of our team, you will take inbound calls from customers, answer questions, and work to set up and schedule service appointments. No previous office or sales experience required - we're looking for positive, friendly people committed to delivering great customer experiences
The position is full-time and must be available during our hours of operation:
- Monday - Friday 5:00 am - 6:00 pm
- Saturday 6:00 am - 5:00 pm
- Sunday’s 6:30 am - 3:00 pm
**A Day In the Life**
- Answering incoming calls to support the Sales and Customer Service queue
- Respond to customer complaints promptly and escalate appropriately
- Investigate issues, consulting all involved parties
- Update cases with relevant details regarding the status
- Follow up with Franchise Partners on outstanding issues
- Share feedback on how we can drive change in processes and systems
- Provide Key stakeholders with suggestions on how to improve a customer experience
- Use customer feedback to help inform decision making
- Act as the advocate for our customers within the WOW 1 DAY PAINTING organization
- Respond with urgency to online reviews (negative and positive) and work with Franchise Partners to help create public responses
- Support future initiatives through customer data and identify key friction points in the customer journey
**Compensation & Benefits**:
- $16.75 per hour
- 32-40 hours per week
- Extended health benefits package after 3-months
**Additional Perks**:
- Team-building events
- Incentives and giveaways
- Lots of growth opportunities within our organization
**About Us
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