Customer Solutions Coordinator

2 months ago

Richmond Hill, Canada Olympus Corporation of the Americas Full time

**Workplace Flexibility**:Hybrid**

**_
For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling._**

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:
**Patient Focus, Integrity, Innovation, Impact and Empathy.**

Learn more about Life at Olympus.**Job Duties**:

- Timely entry into ERP CRM system which may require verification of payment terms pricing address accuracy item numbers PO ship date requests freight terms contracts.
- Process Orders RMAs credits price adjustments for customer accounts obtaining and retaining all back up documentation and approvals.
- Handling all aspects of Sales Order Processing in a timely and efficient manner with goal of 100% Same Day Order Entry complete with Order Acknowledgements. Providing support and Liaising with sales representatives to handle their special requests and inquiries within 24 Hours. Handling incoming inquiries from customers in a timely and efficient manner within 24 Hours Processing RAN requests from customers or from sales representatives on behalf of customers within 48 Hours Processing Credit Debit order adjustments within 48 Hours Processing all Customer Change Orders same Day as requested Update and closing of WebQuote Effectively manage the inflow of telephone contact to maintain optimal service of customer s needs and request.
- Offer continued support and timely follow up.
- Daily review of open order reports as well as other open issues for assigned reps and or customer accounts addressing any issues as required including backorders request dates and credit hold.
- Continual follow up and open escalated issues.
- Respond to inquiries regarding the status of orders product availability and delivery and tracking information.
- Primary point of contact for communication with sales reps' customers inventory purchasing marketing technical services group corporate credit and warehouse to gain resolution and or clarification on various issues pertaining to customer accounts orders.
- Assist with training of new hires testing and documentation review.
- Manage selected large or special care accounts such as Trumpf & SEG Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
- Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel.
- Perform other related duties and or work as assigned.

**Job Qualifications**:
**Required**:

- High School Diploma or equivalent required
- Minimum of Four (4) to five (5) years' experience in Customer Service is required.
- Medium to advanced Microsoft Office skills required.
- Ability to work flexible hours.

**Preferred**:

- Experience as a Leader or Trainer an asset.
- Experience with JDE or SAP an asset.

**Why join Olympus?**
- We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._

**Equitable Offerings you can count on**:

- Competitive salaries, annual bonus
- Comprehensive medical benefits and pension plan
- Generous Paid Vacation and Sick Time
- Paid Parental Leave and Adoption Assistance

**Connected Culture you can embrace**:

- Work-life integrated culture that supports an employee centric mindset
- Offers onsite, hybrid and field work environments
- Paid volunteering and charitable donation/match programs
- Diversity Equity & Inclusion Initiatives including Employee Resource Groups
- Dedicated Training Resources and Learning & Development Programs
- Paid Educational Assistance

**Are you ready to be a part of our team?**

Learn more about our benefit and incentives.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and mínimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

**Olympus is dedicated to building a diverse, inclusive and authentic workplace**

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

**Let’s realize your potential, together.**

**Applicants with Disabilities**:
Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hi

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