ERP Business Solutions Analyst

8 hours ago

Kitchener, Canada City of Kitchener Full time

**ERP Business Solutions Analyst - SAP**

**Competition Number**

2024-531

**Job Code**

1499

**Posting Date**

December 17, 2024

**Closing Date**

January 5, 2025 (at 6:00pm)

**Job Status**

Permanent Full-Time

The **City of Kitchener** is a vibrant and dynamic city of approximately 292,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.

The **City of Kitchener** is WHERE you want to work Learn more about the top reasons to join us:
**Why work at the City of Kitchener**

Position Overview:
We are looking for someone who is:

- **
Service Oriented**:Listens, engages and acts to provide timely and quality service for the benefit of our diverse user community.
- ** An Innovative Problem Solver**:Naturally curious, able to look past the superficial and ask the deeper questions needed to provide the right outcome.
- **A Team Player**:Thrives in a collaborative environment while keenly focused on getting things done.

**Responsibilities**:
**Business analysis and process engineering**
- Develops strong understanding of ERP business processes including accounting and finance, work management, utilities, and revenue billing systems to enable sound business analysis.
- Acts as a trusted partner for process owners and system users and ensures requirements and business impacts are well understood and represented.
- Manages SAP business and functional requirements throughout the entire requirements lifecycle (elicitation, analysis, specification and validation).
- Facilitates workshops and conducts interviews with all levels of the organization to elicit, document and validate business requirements, processes and procedures.
- Utilizes standard business analysis tools and techniques (process flow charts, swim lane diagrams, storyboarding, SWOT analysis, benchmarking, etc.) as appropriate.
- Works closely with ERP systems users, IT, and vendor partners to ensure effective translation of business requirements into technical specifications.
- Coordinates with solution vendors and ensures solution requirements are delivered, providing input on vendor performance.
- Conducts business impact analysis of changes to ERP systems and processes.

**ERP Support - Tier 2**
- Provides exceptional customer service in responding to escalated (Tier 2) support requests from the ERP Support Analyst.
- Collaborates with ERP Support Analyst, Business and IT to resolve complex system issues.
- May provide backup coverage to the ERP Support Analyst - SAP.

**Continuous improvement**
- Offers creative insights, identifies opportunities for improvement, and collaborates on delivering the best solutions for internal customers.
- Works with process owners and IT to identify, analyze, recommend and implement business process optimization opportunities.
- Identifies patterns and trends in user issues and support requests for deeper analysis or improved training and documentation.

**Training and Documentation**
- Creates and maintains business process and system documentation.
- Develops and provides training for new and existing employees on process and system functions and procedures.
- Tracks support issues and maintains troubleshooting documentation.

**ERP Strategy and Prioritization**
- Assists in development of business cases for implementation of new systems functionality and business process changes.
- Maintains an awareness of ERP trends through touchpoints with counterparts at private and public sector organization and participation in industry groups.
- Contributes to development and implementation of multi-year ERP roadmap.

**Other**
- May perform defined system superuser tasks.
- Assists with verification for system upgrades, and projects as needed.
- Performs other related duties as assigned.

**Requirements**:

- 3-year degree/diploma in a related field (e.g. Business, Computer Science or related field).
- 4-7 years of relevant related experience.
- Indepth understanding of SAP and integrated ERP solutions (preference given to those with experience in FICO, MM, ISU, CRM, and/or PM/DM).
- Certifications or training in business analysis, process engineering or process improvement methodologies and techniques are considered an asset.
- Knowledge of financial, work management, human resources/payroll, property tax or utility billing processes.
- Demonstrated aptitude for learning new technologies and business processes across a variety of business areas or sectors.
- Demonstrated knowledge of the business requirements lifecycle (elicitation, analysis, specification and validation) and business analysis tools and techniques.
- Must have strongly developed facilitation and interview skills to effectively conduct business requirements and busines

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