Hospitality Manager

6 months ago

Waterloo, Canada GolfNorth Full time

**Grey Silo Golf Club**

**Location**: 2001 University Ave East, Waterloo
**Department**: Hospitality
**Reports To**:General Manager
**Classification**:Full-Time (52 weeks)
Salary commensurate with experience

**Summary**:
The Hospitality Manager is responsible for the management and operations of all aspects
and areas of the Food and Beverage service. The Hospitality Manager is also responsible
for all aspects of planning, coordinating and execution of activities related to external
event bookings including Weddings, Meetings, Conferences, Receptions and Holiday
Parties

**Responsibilities**:

- Responsible for all functions and duties related to the management and
- operations of the facilities food and beverage service- Monitor Labour and Food costs, revenue goals and the expenses for the food
- and beverage department- Direct and assist in the development and implementation of innovative
- promotional and sales initiatives- Develop a Policies and Procedures manual for the food and beverage
- department- Engage new external contacts to increase event bookings and revenue; provide
- prompt and detailed responses to all external inquiries- Negotiate contracts and book events space, arrange food and beverage, and
- oversee set-up, to meet expectations of event organizer(s)- Create and maintain positive working relationships with all primary event contacts
- through the pre-planning stages leading up to a special event delivery- Oversee the special event delivery, be visible and available to the onsite event
- contact along with facility staff for issues/adjustments that may arise- Promptly seek feedback from primary event contact through follow-up and
- ensure accurate invoice details prior to final invoice preparation and delivery- Monitor productivity and payroll on a daily basis to ensure budgets are followed
- at all times- Provide leadership and support for all food and beverage staff
- Provide assistance and feedback for all food and beverage menus
- Ensure ongoing measures are taken to deliver and maintain high levels of

employee satisfaction
- Ensure compliance with provincial and territorial liquor legislations and

regulations
- Responsible for interviewing, hiring, training and scheduling food and beverage

staff
- Organize and maintain staff incentives
- Responsible for marketing and advertising (Social Media) projects pertaining to
- food and beverage- Responsible for opening and closing the clubhouse
- Responsible for handling cash and floats
- Provides a professional image at all times through appearance and dress

**Qualifications**:

- Proven Food and Beverage & Event management experience (min. 3 years)
- Working knowledge of various computer software programs and filing sharing
- (MS Office, Google Drive, POS, iPads)- Ability to spot and resolve problems efficiently
- Ability to delegate and multi-task
- Communication and leadership skills
- Up to date with food and beverages trends
- Ability to manage personnel and meet financial targets.
- Guest-oriented and service-minded

**To Apply**:
Please submit your resume and cover letter to Chris Moreby at

**Job Posting**

Grey Silo** **requires an outgoing leader with a vision of providing the best possible
hospitality experience to clients. Mentoring, directing and leading a team of service
minded individuals in a fast-paced environment will prove to be both rewarding and
enjoyable.***

Grey Silo is part of the GolfNorth Properties family of courses offering competitive wage
packages, an incredible work environment, golf privileges, food plan and career
advancement opportunities.

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