Operations Officer Iv

2 weeks ago

Québec, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure

**CUSTOMER**:
Positively contribute to the overall customer experience and loyalty index in each interaction
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
- Create and/or recognize exceptional customer service through established programs
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals-
**SHAREHOLDER**:
Complete assigned tasks accurately & within established standards
- Actively participate in daily touch points and work distribution
- Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
- Identify areas of risk and escalate as necessary
- Be knowledgeable and comply with Bank Codes of Conduct
- Identify, suggest and actively participate in process improvements- Demonstrate flexibility by adapting to change within business area and unit
- Adopt new process and technology improvements
- Ensure necessary due diligence is taken to support the accuracy of all transactions

**Job Requirements**

**EMPLOYEE TEAM**:
Support reward and recognition programs throughout the year by recognizing peers and submitting award nominations
- Support a diverse and inclusive workplace
- Contribute to a positive and respectful work environment
- Actively participate in performance management process including coaching, career development and utilizing P3, and pulse action planning
- Meet changing business needs with flexibility
- Encouraged to support your community by participating in team sponsored events and activities throughout the year when possible
- Actively participate in any cross-skilling/ training opportunities**BREADTH & DEPTH**
Works within moderately defined procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions
- Transactions and activities require expert knowledge across a broad range or variety of products, processes or systems and where transactions could be characterized by moderate to high risk
- Identifies and resolves issues within discretion and authority on processes or transactions or escalates internally as required
- Generally interacts with internal customers / partners for functions performed and/or external customers
- May provide process / policy guidance to others (e.g. within team, internal partners)
- Focus of work spans from daily, weekly to monthly activities
- Requires advanced knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported

**Additional Information**
- This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Banking Operations

**Job Category - Primary**
- Operations & Underwriting

**Job Category(s)**
- Operations & Underwriting

**Hours**
- 37.5

**Business Line**
- TD Canada Trust

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Quebec

**City (Primary)**
- Montreal

**Work Location**
- 7250 Mile End

**Job Expires**
- 04-Jun-2023

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