Visitor Experience Ambassador

2 months ago


Winnipeg, Canada FortWhyte Alive Full time

This individual will help operate the Nature Shop by providing information about products to visitors, maintaining stock and displays, as well as processing all sales transactions. **Please note** this position requires the handling of peanuts and peanut products.

**General Reception**
- Actively promote and sell FortWhyte Alive offerings and services including but not limited to memberships, donations, programs, and merchandise.
- Maintain knowledge of all marketing promotions, initiatives and special events.
- Obtain and evaluate all relevant information to handle visitor inquiries, complaints and how to direct them as necessary.

**Retail Services**
- Deliver sales and outstanding customer service.
- Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
- Work with Retail Supervisor to tidy, organize and maintain store displays.

**What you will offer**:

- Confident and comfortable engaging customers with exceptional customer service
- Good interpersonal and communication skills
- Strong customer service, organizational and decision making skills
- Demonstrated ability to problem-solve and to be adaptable
- Positive and helpful when working within a small team environment
- Initiates completion of tasks or activities without supervision
- Working knowledge of Microsoft Office
- Flexible availability - including nights, weekends, and holidays



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