Customer Service Representative

3 months ago

Montréal QC, Canada Andy Transport Full time

**Client Support Specialist - Intermodal**

**About us**

ANDY takes great pride in delivering exceptional, customized services encompassing goods transportation, logistics, warehousing, and fleet management solutions. With a wealth of European and North American experience and expertise in our domain, we are renowned for our ability to translate clients' operational needs into lucrative business opportunities. Our integrated services are designed to provide added value and streamline our customers' experiences. As one of the largest woman-owned asset-based transportation companies in North America, we have experienced remarkable organic growth since our inception in 2012, expanding from a single business unit comprising 60 employees to now encompassing four thriving business units with a dedicated team of 500 skilled professionals. This substantial growth positions us favorably to continue our upward trajectory and further expand our operations.

**About the role**

Join ANDY Transport as a Customer Support Specialist, where you'll nurture strong client relationships, identify growth opportunities, and ensure the seamless delivery of logistics solutions. As the main contact for specific accounts, collaborate with internal teams, optimize transportation plans, and contribute to achieving division targets. Your role involves daily customer communication, prompt issue resolution, and proactive customer satisfaction efforts. Be a key player in our dynamic and collaborative environment, making a meaningful impact in logistics service excellence.

**What you’ll do here**:

- Build and maintain strong customer relationships, acting as the lead point of contact for assigned accounts.
- Identify and seize opportunities for client acquisition and contract expansion.
- Oversee customer account management, negotiating rates, contracts, and agreements to maximize profitability.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
- Plan and execute daily transportation plans, including negotiation and booking of loads.
- Assure coverage for the entire fleet of dry van trucks from the US.
- Collaborate with teams to reach division targets and assist other divisions when needed.
- Respond to customer inquiries, maintain contact throughout order duration, and resolve day-to-day issues.
- Communicate with planners and outbound teams daily to optimize trips.
- Monitor and collaborate with dispatchers for on-time pickup and delivery, while accurately inputting information into our TMW system
- Other duties may be assigned.

**What you bring to the table**:

- Proven experience in client support or account management in transportation.
- Excellent communication in English and French, both verbal and written.
- Ability to build and maintain strong client relationships.
- Strong negotiation abilities for contract agreements and rate discussions, technical proficiency (Word, excel, Outlook, CRM, and TMS)
- A self-starter with the drive to exceed targets and contribute to the company's growth.

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A competitive salary
- Flexible work arrangements
- benefits package, with access to virtual healthcare
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique

**We are an equal opportunity employer**

At Andy, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

**Benefits**

**What we offer**:
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- Competitive salary and flexible work arrangements.
- Benefits package, including virtual healthcare.
- Inspiring leaders and colleagues who support your growth.
- Engage in inclusive employee-led networks for education, inspiration, building relationships, and development opportunities.

**We are an equal opportunity employer**:
At Andy, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to me

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