Follow-up Support Worker

6 months ago

Edmonton, Canada The Mustard Seed Society Full time

Mustard Seed’s Mission is to build hope and wellbeing for our most vulnerable citizens through Jesus’ love.
The Follow-up Support Worker (FSW) is part of an Intensive Case Management Team that will provide community-based support to participants connected to a Housing First Program. Reporting to the Housing Plus Manager, the FSW provides client
- centered care, landlord support and connection to mainstream services. They will be responsible for meeting one on one with clients on a regular basis to assist with goal setting, accessing supports and enhancing life skills to help them move towards sustainable independence. This will require a broad spectrum of supports that will vary from participant to participant. The FSW will have a strong focus on client support related to maintaining participant tenancy.

**Employment Type**: Full-time
**Schedule**: Monday to Friday, 8:00 a.m. to 4:00 p.m.
**Reporting to**: Housing Plus Manager
**City**:Edmonton
**Number of Positions to Fill**:1
**RFR #**: 681

**DUTIES AND RESPONSIBILITIES**:

- Maintain an active caseload, meet with clients on an on-going basis through home visits
- Collaborate with the client to develop a client recovery plan that is strength based and grounded in the principles of Housing First and Harm Reduction, monitor client progress towards goals
- Maintain working knowledge of relevant community resources and supports
- Actively connect clients with internal and external community supports
- Advocate on behalf of clients
- Attend appointments with clients and provide referrals as needed
- Provide crisis intervention, as necessary
- Maintain relevant, timely and accurate documentation, including data entry into ETO
- Attend all team meetings, work collaboratively with the Housing Team and external client supports
- Maintain client confidentiality and clear boundaries,
- Life skills coaching focusing on budgeting, nutrition, employment and other areas as identified by client
- Maintain positive relations with the landlord and communicate landlord expectations to participants
- Provide written and verbal reports as requested
- Active involvement in other duties and responsibilities as determined by the Housing Plus Manager

**MINIMUM QUALIFICATIONS AND SKILLS**
- Undergraduate degree in Social Work or related field is preferred
- Experience working with clients at risk; direct experience with Housing First initiatives and previous case management considered a strong asset
- Understanding of barriers related to mental health, addiction, trauma and poverty
- Understanding of Housing First and Harm Reduction principles
- Able to maintain healthy boundaries, communicate care, and provide professional referrals
- Excellent interpersonal, communication and documentations skills
- Well-developed skills in relation to conflict resolution, advocacy and creative problem solving
- A self-starter with the ability to work with mínimal supervision

**WORKING CONDITIONS**
- This position is dependent on government funding and may be adjusted as required
- Full-time, Monday to Friday, however some weekend and evening work will be required
- Office work environment as well as visitation in client homes and travel out of office are required
- Minimal physical effort: walking and accompanying community participants to public buildings and private homes, ability to lift 50 lbs. routinely
- This position requires varied mental and emotional effort: must be able to respond appropriately to intense situations, provide conflict resolution, work directly with clients at risk

***ADDITIONAL REQUIREMENTS**
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
- Vulnerable Sector Check and Employment Security Check required
- Personal vehicle, $2 million liability insurance and a valid class 5 driver’s license required
- A clear Driver’s Abstract is required

**COMPENSATION & BENEFITS**

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

**NOTE**
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- Please visit our careers page to see more job opportunities.

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