Manager, Privacy and Risk

4 days ago

Toronto, Canada Women's College Hospital Full time

Women’s College Hospital is the first and only independent, academic, ambulatory care hospital in Ontario with a primary focus on the health of women. If you’re ready to be part of the future of healthcare, then you will want to join an institution in which the possibilities for creative innovation, breakthroughs in new thinking and groundbreaking work in academic ambulatory medicine are limitless. Women’s College Hospital is committed to patient safety as a key professional value and an essential component of daily practice.

With the mobilization of our 2022-2024 Strategic Plan, WCH has entered an exciting phase of its history - strengthening its bond with partners and introducing a new and inspiring vision: Healthcare revolutionized for a healthier and more equitable world.

**FOR EXTERNAL APPLICANTS ONLY**:
As a condition of employment, you are required to submit proof of full COVID-19 vaccination to the Hospital’s Occupational Health, Safety & Wellness department. Applicants must be legally eligible to work in Canada and reside in Ontario.

**Summary of Duties, but not limited to**:

- Oversees and has accountability for all aspects of privacy operations, including but not limited to:

- Leading privacy complaints, incident and breach investigations and making recommendations for key decisions for outcomes.
- Leading privacy impact assessments and reviewing contracts/agreements to ensure compliance with applicable privacy legislation, guidelines, and best practices.
- Leading regular system privacy audits, communicating findings and making recommendations for key decisions for outcomes.
- Analyzing privacy operations data, reporting findings, and making recommendations to the senior leadership team.
- Acting as the primary liaison with the Office of the Ontario Information Privacy Commissioner, Ontario Health, legal entities, and other organizations (other hospitals, TAHSN Privacy Working Group, etc.)
- Serving as the primary point of contact for privacy inquiries from patients.
- Developing, implementing, and monitoring privacy policies, procedures and standards.
- Developing and delivering privacy training, awareness activities and education; preparing privacy communications, alerts and web content.
- Collaborates with internal program areas including IT, legal, other administrative departments, and clinical program areas to integrate privacy requirements into hospital operations. Stays informed of emerging privacy trends, regulations and industry best practices to ensure that the WCH’s privacy program meets legal requirements, industry standards as well as funder, partner and client expectations.
- Communicate and collaborate with members of the senior leadership team including the Corporate Privacy Officer.
- Responsible for leading and managing all Freedom of Information (FOI) requests.
- Supports the hospital’s risk management activities, including but not limited to:

- Leading patient safety and risk incident investigations
- Leading risk assessment activities as required by the hospital’s insurer (i.e. HIROC’s Risk Assessment Checklist)
- Analyzing patient safety and risk data sources to make recommendations to the senior leadership team for key decisions for outcomes.
- Developing, implementing, and monitoring risk management and safety policies, procedures and processes.
- Developing and delivering risk management education; preparing risk management communications, alerts and web content.
- Leading the management of claims including preparing briefs, securing records, tracking claims, and reporting to the hospital’s insurers.
- Managing legal undertakings including related correspondence, presentations, and briefings to senior leadership team for key decisions.
- Providing risk advice and consultation to clinical program areas.

As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.

The responsibilities described above are representative and are not to be construed as all-inclusive.

**Qualifications/Skills**:

- Completion of an undergraduate is required; healthcare discipline is an asset.
- A minimum of five (5) years of experience working in privacy in a healthcare setting.
- Successful completion of a post-secondary degree in a related field or combination of education and experience with evidence of continuing professional development in healthcare privacy and risk management.
- Professional privacy designation (CIPP/C or CIPM) or other related certification is an asset.
- Working knowledge of the Personal Health Information and Protection Act (PHIPA) and the Freedom of Information and Protection of Privacy Act (FIPPA); knowledge of other related legislation including the Public Hospitals Act and Health Care Consent Act.
- Significant experience with leading privacy breach management processes, conducting privacy audits, developing privacy policies, and impleme

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