District Support Representative

4 weeks ago

Winnipeg, Canada Manitoba Hydro Full time

**DISTRICT SUPPORT REPRESENTATIVE**

**Winnipeg, MB**

**_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_**

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.- Flex-time and partially remote work schedule (providing the option to work remotely two days per week), depending on nature

of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.

We are seeking experienced, District Support Representatives to fill three permanent, full-time positions in Administrative Support
Services to provide a wide range of operational administrative support related to planning, dispatching, and customer service
activities.

**_ Responsibilities:_**
- Answer internal and external Customers' inquiries on Natural Gas & Electric matters relative to customer accounts or other

services we supply, within the scope of reference manuals, guidelines and policies, in a prompt, courteous and effective
manner.
- Use MWM to schedule orders as required.
- Receive and analyze data on the Banner system for billing and collection purposes ensuring all available required information
- is recorded accurately.- May be required to accurately prepare documents related to the assigned area using the SAP system, e.g.: shipping and
- receiving of material and work orders, purchase orders, goods receipts, and service entries.- May be required to issue electrical permits.
- Prepare timecards, absence reports, expense accounts and handle other payroll functions.
- Update work registries in excel spreadsheets in relation to work order information.
- Reconcile VISA statements
- Receive, sort, distribute and file all routine daily correspondence and other descriptive data, and reroute misdirected
- correspondence to appropriate staff or departments. Also receive and relay messages or redirect calls to others as required.- Type correspondence and handle confidential information with security.
- May be required to train and direct junior personnel.
- May be required to work on the non-working Hydro Mondays to maintain inquiry service or to report to other Suburban

Winnipeg CSCs as required.

**_ Qualifications:_**
- Minimum Grade 12 education with a keyboarding ability of 40 wpm and two years related experience with a minimum of one

year working on the Banner system.
- Demonstrated ability to operate personal computers in referencing required data with mínimal delay or inconvenience.
- This includes the ability to use Banner, EGIS, OMS, CSI, CIS interface, SAP, Outlook, Fleet and relevant software packages;
- Word, Excel, Documentum.- Must have a thorough knowledge of the Banner system.
- An understanding of the Mobile Workforce Management
- Working knowledge of various related programs: meter reading, self-read, estimated, bimonthly billing, seasonal billing, Equal

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO56684067-02
- Payment Plan, late payment charge, Pre-Authorized Payment Plan, terms of payment and credit procedures.- Familiar and able to operate office equipment, including photocopiers, fax machines, etc.
- Demonstrate initiative & multi-tasking abilities with a good sense of judgment, and willingness to assume responsibility.
- Must be familiar with Union Agreements and Corporation policies as they relate to a Customer Service Centre Operating
- environment.- Effectively communicates information to others, written and oral.
- Demonstrated commitment to safety.

**_ Salary Range_**

Starting salary will be commensurate with qualifications and experience. The range for the classification is $23.98-$31.40 Hourly,
$45,942.26- $60,161.40 Annually.

**2023.**

We thank you for your interest and will contact you if you are selected for an interview.

**_ This document is available in accessible formats upon request. Please let us know if you require any accommodations_**
**_during the recruitment process._

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