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Sales Support Representative

4 weeks ago

Winnipeg, Canada Western Global Full time

We have a fantastic opportunity to join us as a **Sales Support Representative**. The role is responsible for supporting the Regional Sales Manager in following up on leads, prospect for new customers, and set confirmed appointments with customers. They will also support order management and account management processes such as setting up new accounts for billing, preparing quotes and quoting support in delivering solutions, helping coordinate shipments, and post-shipment support.

**About Western Global**

Western Global is a leading provider of modular fuel storage solutions with operating locations in the US, Canada, UK, Europe, and the Middle East. We have a strong track record of supporting our customers and communities with response-ready fuel solutions and have experienced significant growth in recent years.

At Western Global, we pride ourselves on having a great culture that values teamwork, openness, passion, integrity, and celebrating success. We believe that attracting and retaining talented individuals is crucial to our success and strive to create a positive and supportive work environment. Our values guide the way we interact with one another and our customers, and we work together as a cohesive team to achieve our goals. We also take time to recognize and celebrate our accomplishments together, which helps to foster a sense of unity and camaraderie within the company. Overall, we believe that our great culture is a major contributor to our continued growth and success as a company.

**What will you be doing as our Sales Support Representative?**
- Serve as the primary point of contact for customers and prospects in regards to sales
- Provide expert product guidance to customers and assist with finding products that meet their needs and technical specifications
- Identify, generate, and manage profitable sales opportunities with new and existing customers
- Use financial and commercial acumen to develop sales and close deals
- Proactively research and analyze data to provide market and customer insights
- Report on sales key performance indicators (KPIs)
- Develop new business through proactive and creative sales activities and identifying future market opportunities
- Carry out team administration tasks, including following up on sales leads and quotations

**Customer Focus**:

- Enter all sales activities into the customer relationship management (CRM) system (NetSuite)
- Follow up on quotes in a timely and appropriate manner to keep the RSM focused on selling
- Provide shipment details and respond to post-order customer questions
- Stay up to date with company policies, procedures, and products
- Develop long-term customer relationships and understand and meet customer needs
- Provide quotations to customers as appropriate
- Support and manage orders from initial stages through to delivery
- Arrange shipping/transportation for orders using efficient and compliant methods

**Administrative**:

- Arrange sales meetings between clients and the Regional Sales Manager (RSM)
- Support pipeline and forecasting with the RSM
- Assist with follow-up tasks, activity notes, and new client communications to keep the RSM on the road
- Facilitate communication between the sales and operations teams
- Share technical knowledge to train colleagues and new starters
- Utilize NetSuite to track opportunities, coordinate quotes with other subsidiary offices, and departments

**Customer Service**:

- Maintain and improve levels of customer service
- Provide fair and high-quality service to all customers
- Support key accounts to ensure a high-quality service is provided and all opportunities are maximized
- Provide day-to-day contact to ensure orders are managed, products and services are delivered, and quality is ensured

**What we are looking for in our ideal Sales Support Representative**:

- Fully bilingual; able to speak and write in both English and French.
- Strong communication and customer service skills
- Sales experience
- Detail oriented and able to multitask
- Technical proficiency with CRM and marketing automation software
- Strong organizational skills
- Professional attitude and strong work ethic
- Willingness to learn and adapt to new products and services
- Proven ability to work well in a team.

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