Bilingual Application Support Associate

7 months ago

Toronto, Canada Imperial PFS Full time

You’re legendary. We’re hiring. Let’s talk

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”
How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

**For Our Associates**:
At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
Staying healthy: Our wellness program, LiveWell, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
Preparing for your future: Imperial PFS offers a RRSP with a company match

**JOB SUMMARY**:
Providing bilingual integration support to customers and the sales team during the life cycle of an integration. This individual will serve as a bridge between our external Customer, both IT and business level, and internal Associates/Departments to resolve challenges as quickly and efficiently as possible. Additionally, this person will support the sales organization with onboarding and nurturing profitable program entity relationships within the markets such that Customers value our premium finance services, and we achieve superior, sustainable financial returns.

**KEY RESPONSIBILITIES**:

- Integration Support Sales Cycle: providing demos of our technology and answering customer questions with the Sales Team
- Integration Support Onboarding: Working with production support to ensure new customers are setup within company stated SLAs.
- New Product Training: Creation and presentation of French Training Material in conjunction with the Operations Manager.
- French Production Support: Assisting the Production Support Associate with French Customers.
- French Quality Assurance: Assisting Production Support Associate with UAT related to French cases.

**REQUIRED SKILLS**:

- Bilingual French and English
- Experience with Applied/Epic is ideal
- Organized and able to prioritize tasks in a fast paced, agile, deadline driven environment.
- A strong problem solver with the ability to troubleshoot problems and solve them in a complex environment.
- Able to work effectively in a team environment with mínimal supervision.
- A fast learner with the desire and aptitude to learn and take on more responsibility.

**EDUCATION QUALIFICATIONS**:

- Bachelors Degree

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