Current jobs related to Charity & Donor Support Associate (Bilingual) - Toronto - CanadaHelps

  • Manager, Charity

    7 days ago

    Toronto, Canada CanadaHelps Full time

    CanadaHelps is looking for an energetic, goal-oriented, and self-motivated** Manager, Charity & Donor Support **with a passion for social change to join our team. This is an opportunity to join one of Canada’s first and North America’s most successful social technology organizations. We are a fast-growing, dedicated team of entrepreneurial-minded peers...

  • Bilingual Donor Experience Specialist

    1 week ago

    Toronto, Canada GFD Full time

    **Job Title: Bilingual Donor Experience Specialist**: **Job Status**:Full-Time & Part-Time (afternoon and evenings)**: **Hourly Commitment**:40 hours & 25 hours **Compensation**: $19.00/hour + uncapped bonuses **Office Location**:Leslie and York Mills Rd., North York **Description of role**: - At Globalfaces Direct, we work with North America's best...

  • Bilingual Donor Relations Associate

    4 days ago

    Toronto, Canada Alzheimer Society Full time

    **Alzheimer Society of Canada** **The Alzheimer Society’s **vision is a world without Alzheimer’s disease and other dementias. Our mission is to alleviate the personal and social consequences of Alzheimer’s disease and related dementias and to promote research. **OUR VALUES** Collaboration Accountability Respect Excellence **Bilingual Donor...

  • Charity Ambassador

    1 week ago

    Toronto, Canada UP Fundraising Full time

    **CHARITY AMBASSADOR at UP-FUNDRAISING** No previous fundraising experience is required! Want a job where you can earn an average of $27/hr while also making the world a better place? We're looking for an individual who is excellent at using the power of communication to inspire and engage those around them! As a Charity Fundraiser Ambassador, you would...

  • Associate Director, Stewardship

    5 months ago

    Toronto, Canada SickKids Foundation Full time

    **SICKKIDS FOUNDATION IS ON THE HUNT FOR AN EXTRAORDINARY** **ASSOCIATE DIRECTOR, STEWARDSHIP & DONOR RELATIONS** **ABOUT US** - SickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids...

  • Fundraiser Charity Ambassador

    7 months ago

    Toronto, Canada UP Fundraising Full time

    **Charity Activist at UP-FUNDRAISING** No previous fundraising experience is required! Want a job where between $18.75 -25.78/hr while also making the world a better place? Looking for an individual who is excellent at using the power of communication to inspire and engage those around them! As a Charity Fundraiser Ambassador, you would travel throughout...

  • Charity Fundraiser Ambassador

    4 days ago

    Toronto, Canada UP Fundraising Full time

    **CHARITY AMBASSADOR at UP-FUNDRAISING** No previous fundraising experience is required! Want a job where you can earn an average of $27/hr while also making the world a better place? Looking for an individual who is excellent at using the power of communication to inspire and engage those around them! As a Charity Fundraiser Ambassador, you would travel...

  • Charity Fundraiser Ambassador

    4 days ago

    Toronto, Canada UP Fundraising Full time

    **CHARITY AMBASSADOR at UP-FUNDRAISING** No previous fundraising experience is required! Want a job where you can earn an average of $27/hr while also making the world a better place? Looking for an individual who is excellent at using the power of communication to inspire and engage those around them! As a Charity Fundraiser Ambassador, you would travel...

  • Charity Fundraiser

    7 months ago

    Toronto, Canada UP Fundraising Full time

    As a Charity Fundraiser, you would travel across the Greater Toronto Area to gain support for various well known charities in Canada through acquiring monthly donors. **About the Job**: **Location**: Greater Toronto Area **Compensation**: Starting at $16.00 + bonus. **Position Responsibilities**: - Safely engage with the public to inspire them to donate...

  • Streetambassador of Charities

    2 weeks ago

    Toronto, Canada UP Fundraising Full time

    **Street Ambassador of Charities. Full Time & Part Time, Toronto, Ontario** **Come Make a difference in the world and Make Money working in your community..** **We are looking for **Dedicated Go Getters to make a HUGE difference in someone's life... Are you that Person?** **Do you want to make up to $36.00 and hour? **Can you sign up five donors a...

  • Bilingual Donor Care Coordinator

    4 months ago

    Toronto, Canada SAVE THE CHILDREN-CANADA Full time

    This position is covered under CUPE Bargaining Unit._ Save the Children believes every child has the right to a future. In Canada and around the world, we do whatever it takes - every day and in times of crisis - to support children to fulfill their rights to a healthy start in life, the opportunity to learn, and protection from harm. With over 100 years of...

  • Charity Ambassador

    7 months ago

    Toronto, Canada Up Fundraising Full time

    **CHARITY AMBASSADOR** No previous fundraising experience is required! Want a job where you can earn a base or $16/hr average of $27/hr while also making the world a better place? Looking for an individual who is excellent at using the power of communication to inspire and engage those around them! As a Charity Fundraiser Ambassador, you would travel...

  • Street - Charity Ambassador - Earn An Average of

    1 week ago

    Toronto, Canada UP Fundraising Full time

    **Street - Charity Ambassador at Up-Fundraising** **_ No previous fundraising experience is required!_** Want a job where you can earn an average of **$26/hr** while also making the world a better place? Looking for an individual who is excellent at using the power of communication to inspire and engage those around them! As a Charity Fundraiser...

  • Charity Fundraiser

    2 weeks ago

    Toronto, Canada UP Fundraising Full time

    Up Fundraising is looking for a **Charity Fundraiser.** As a Charity Fundraiser, you would travel across the Greater Vancouver Area to gain support for various well known charities in Canada through acquiring monthly donors. **About the Job**: **Location**: Greater Vancouver Area **Compensation**: Starting at $16.00 + bonus **Who we are looking for**: -...

  • Charity Fundraiser

    2 weeks ago

    Toronto, Canada UP Fundraising Full time

    Up Fundraising is looking for a **Charity Fundraiser.** As a Charity Fundraiser, you would travel across the Greater Vancouver Area to gain support for various well known charities in Canada through acquiring monthly donors. **About the Job**: **Location**: Greater Toronto Area **Compensation**: Starting at $16.00 + bonus. Upwards of $20/hour if hitting...

  • Charity Fundraiser

    2 weeks ago

    Toronto, Canada UP Fundraising Full time

    Up Fundraising is looking for a **Charity Fundraiser.** As a Charity Fundraiser, you would travel across the Greater Vancouver Area to gain support for various well known charities in Canada through acquiring monthly donors. **About the Job**: **Location**: Greater Vancouver Area **Compensation**: Starting at $16.00 + bonus **Who we are looking for**: -...

  • Charity Fundraiser

    1 day ago

    Toronto, Canada UP Fundraising Full time

    Up Fundraising is looking for a **Charity Fundraiser.** As a Charity Fundraiser, you would travel across the Greater Vancouver Area to gain support for various well known charities in Canada through acquiring monthly donors. **About the Job**: **Location**: Greater Toronto Area **Compensation**: Starting at $16.00 + bonus. Upwards of $20/hour if hitting...

  • Charity Fundraiser

    2 weeks ago

    Greater Toronto Area, Canada World Action Foundation Full time

    **About us** We are an inclusive, creative, and supportive charity organization. Our goal is to reduce global child labour by offering education and medical assistance in low-income communities. Our leadership team builds on years of experience in business and community projects to help drive support to people in need. **Responsibilities**: - Prospecting...

  • Fundraiser Charity Ambassador

    2 weeks ago

    Toronto, Canada UP Fundraising Full time

    FUNDRAISER CHARITY AMBASSADOR No previous fundraising experience required! Want a job where you can earn an average of $26/hr while also making the world a better place? Looking for an individual who is excellent at using the power of communication to inspire and engage those around them! As a Charity Fundraiser Ambassador you would travel throughout the...

  • Charity Mall Fundraiser

    6 hours ago

    Toronto, Canada UP Fundraising Full time

    **Looking for a job where you can make a difference in your community and in the world?** **UP Fundraising is recognised as one of the fastest-growing companies in North America by Inc. 5000 Magazine in 2019! **At UP Fundraising our motto is 'Make it Happen'. We strive to have a 'Make it Happen' attitude in everything we do. We specialise in partnering with...

Charity & Donor Support Associate (Bilingual)

8 months ago

Toronto, Canada CanadaHelps Full time

CanadaHelps is looking for a problem-solving, self-starting Charity & Donor Support Associate (Bilingual) with a passion for social change to join our team. This is a unique opportunity to be part of a purpose-driven tech company at a time of critical importance for the work we do. CanadaHelps has been a leader in charitable giving in Canada for 23 years, and has grown rapidly in the last 5 years; it now generates and processes more than $400 million in charitable donations.

**About the Role**

The Charity & Donor Support Associate plays a pivotal role in shaping a company's reputation, customer satisfaction, and overall success. Effective Associates serve as the frontline ambassadors of the company, directly interacting with customers to address inquiries, resolve issues, and provide assistance. By delivering exceptional service, they not only foster positive relationships with customers but also contribute to customer loyalty, retention, and advocacy. Additionally, Charity & Donor Support Associates provide valuable insights into customer needs, preferences, and pain points, which can inform product development, marketing strategies, and business decisions. Ultimately, strong customer and technical service functions enhance brand reputation, drive revenue growth, and differentiate the company in a competitive marketplace.

**Key Responsibilities**
- Liaise with the Instructional Designer & Facilitator to ensure our knowledge base is up-to-date and create, maintain and update internal records and documentation;
- Use critical thinking and sound judgment to identify cases of urgency by escalating accordingly to internal departments, requests or challenges needed to be resolved in a prompt manner;
- Contribute to personal and group projects to improve customer support operations and processes, and attend scheduled team and company meetings;
- Act as a brand ambassador for the CanadaHelps brand and values, and keep up to date on our products, policies and procedures to ensure accurate information and correct implementation, and take initiative to continuously enhance skills;
- Support the implementation of new technology to support departmental and organizational processes and goals;
- Work with the Manager to meet individual and team goals as set by the Sr. Director of Customer Experience & Ops.

**Required Skills and Experience**
- Minimum 2 years of experience in a customer service call center or technical support role in a SaaS, online, technology, or eCommerce company;
- Exceptional customer service skills with a positive can do attitude and the ability to connect with empathy while offering meaningful solutions
- Coachable, flexible, and a self-motivated team player who thrives in a collaborative environment
- Demonstrated ability to adapt quickly to change and a great capacity to prioritize and multitask
- Excellent listening and communication skills, both verbal and written
- Detail-oriented, meticulous, and analytical thought-process
- Experience with Salesforce, Google Apps, and Microsoft Office, and an aptitude for learning new computer programs quickly
- Strong interpersonal skills with the ability to work independently and as part of a larger team
- Passion for helping to build stronger communities and making a difference

**Here Is What We Have To Offer**
- A permanent position with a competitive salary, 100% employer-paid benefits, generous RRSP matching, generous time off, and flexible work policies.
- A chance to make a difference and a unique opportunity to add major value as a key member of a growing team in a forward-thinking, technology-focused environment.
- A “get things done”, open, collaborative and flexible environment.
- Amazing co-workers with passion, intelligence, energy, and ideas.
- A flexible schedule and work location policy.

**What you can expect with our interview process**:
We understand interviewing can be a daunting experience, and we are here to support you every step of the way. Here is a step by step guide on what interviewing with us looks like:

- Phone Screen
- 45 min “Meet the Hiring Manager” interview with our Manager of Charity and Donor Support
- 30 min “Meet team members”
- 15 min “Meet the Senior Director"