Bilingual Applicant Support Specialist

3 weeks ago

Toronto, Canada Mintz Global Screening Full time

**This position includes an evening schedule rotation (1 week on 5) or can be an exclusive evening **schedule. An evening premium applies.**

**Position Summary**:
**Responsibilities**:
To provide customer service in accordance with company standards and in adherence to the specifications of the service contracts, the **Applicants Support Specialist** shall:

- Handle and resolve applicant technical issues.
- Document and use our customer support system to create, track and resolve tickets
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Validate all information submitted by the applicant.
- Ensure that all required documents are attached to the customer's request/applicants file as needed including consent documents needed for the requested verification.
- Liaise with clients/applicants to ensure that all information is collected to proceed with a background verification.
- Escalate and prioritize issues and handle as per company policies and procedures as needed.
- Other duties as assigned from time to time.
**Required Qualifications**:

- Knowledge and Education _
- Post-secondary degree or equivalent work experience
- Bilingualism in English and French - Required
- 1 to 2years of experience in a customer service related role
- Knowledge of customer service principles and practices
- Knowledge of Microsoft office (particularly Word, Excel, Outlook)
- Good to excellent typing ability
- Experience, Skills and Abilities _
- Good interpersonal skills
- Excellent communication skills - verbal and written (both English and French)
- Ability to provide superior customer service
- Exceptional Attention to Detail, Organization and Time Management
- Good problem solving skills
- Good customer service orientation
- We need a person who is adaptive and takes initiatives.
**By joining our team you will enjoy**:

- Working with a collaborative and diverse team
- Opportunities to grow within your team and the organization
- Personal days off
- Complete group insurance coverage (Extended health care, dental, vision care, disability insurance, life insurance) and Employee assistance program
- Telemedicine services for you and your family
- Collective RRSP with employer match.
Thanks to our team of experts, Mintz Global Screening contributes positively to corporate success by validating the integrity of applicants and by helping businesses minimize their risks. Whether you require pre‐employment screening, due diligence, service provider audit, or any other type of screening, our team works closely with customers to provide full background screening services. We are committed to providing accurate, timely information. Our team operates in concert with our customers to develop technological tools tailored to their needs. Our ability to face the steadily evolving market is the result of determination, open communication, customer satisfaction, entrepreneurship, and the values shared by all the members of our team.

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

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