Leader, Patient Experience Program

4 weeks ago


Vancouver, Canada PHSA Full time

**Leader Patient Experience Program**

BC Cancer

Vancouver, BC

**As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.**

Reporting to the Provincial Director, Patient Experience Program, the Leader, Patient Experience, works closely and in collaboration with regional cancer centres, health authorities, medical leaders, primary care providers and community partners for planning and implementation of activities related to patient experience across the continuum. Stakeholder, change management, project and program management, knowledge transfer and exchange, and health service planning skills and knowledge are used to enhance community capacity and quality of the patient experience in cancer care.

The Leader also facilitates the development, execution and evaluation of program and project activities through a coordinated, interdisciplinary approach and conducts reviews of programs, undertakes program evaluation and research directly or in conjunction with provincial and national research teams. The Leader supports survey development, organizes and facilitates public forums and focus groups to provide for patient, professional and public input to inform program development.

The Leader may also support and lead subcommittees, working groups and project teams.

**What you’ll do**
- Lead the development, implementation and evaluation of patient experience activities in conjunction with regional cancer centres, health authorities and primary care providers by determining priorities and objectives to promote evidence-informed approaches for patient experience and capacity building within the community.
- Provide overall project management for assigned projects including, project planning, monitoring of project budgets and deliverables, and staff supervision. In addition, provide leadership to project teams to identify risk and resolve issues across projects, departments, collaborators, regulators and external stakeholders.
- Develop proposals, funding partnerships and business cases in line with the Program’s research and program agendas.
- Engage regional cancer centers, Community Oncology Network sites, regional health authorities, medical leaders, primary care providers, community partners, patients and families to facilitate and support delivery, evaluation and research for seamless transitions of care from the tertiary centers to the community.
- Negotiate and facilitate consensus related to evidence-informed patient experience activities.

**What you bring**

***
- A level of education, training, and experience equivalent to a Master’s Degree in a related health field.
- A minimum of five years’ experience as a manager, coordinator or leader in a health related field developing community based health programs.
- The Leader is expected to be able to travel locally, provincially and nationally. The incumbent is required to have suitable efficient transportation.

You will also have:

- Demonstrated strong program evaluation and research skills and experience in a leadership position.
- Effective planning and communication skills.
- Strong negotiation, mediation and facilitation skills.
- Demonstrated commitment to change and process management.
- Strong analytical, problem solving and critical thinking skills.

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

**Job Type: Regular, Part-Time (0.8FTE)**

**Salary Range: $77,822 - $111,869 /year.**

**Location: 600 West 10th Avenue, Vancouver, V5Z 4E6**

**Applications will be accepted until position is filled.**

**Hours of Work: Monday to Friday; 08.30-14.30**

**Requisition # 135335**

***

**What we do**

BC Cancer pro



  • Vancouver, Canada PHSA Full time

    **Leader, Patient Partnerships** Quality Safety - Corporate Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient and employee safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is...


  • Vancouver, Canada PHSA Full time

    **Leader, Patient Safety, Quality & Accreditation, Quality Improvement & Evaluation** Child Health BC Vancouver, BC Reporting to the Director, the Leader Patient Safety, Quality & Accreditation assists the Director with planning, implementing, coordinating and monitoring program-specific, population-based quality and performance improvement programs,...


  • Vancouver, Canada PHSA Full time

    **Leader, Patient Safety, Quality & Accreditation** Quality Safety - Corporate Vancouver, BC Patient Safety, Quality and Accreditation (PSQA) Leader assists the Agency Director with planning, implementing, coordinating and monitoring program-specific, population based quality and performance improvement programs, focusing on maintaining an environment of...


  • Vancouver, Canada PHSA Full time

    **Leader, Patient Safety, Quality & Accreditation** PHSA Corporate Vancouver, BC Patient Safety, Quality and Accreditation (PSQA) Leader assists the Agency Director with planning, implementing, coordinating and monitoring program-specific, population based quality and performance improvement programs, focusing on maintaining an environment of continuous...


  • Vancouver, Canada PHSA Full time

    **Leader, Patient Safety, Quality & Accreditation** Physician Quality Improvement Vancouver, BC Patient Safety, Quality and Accreditation (PSQA) Leader assists the Agency Director with planning, implementing, coordinating and monitoring program-specific, population-based quality and performance improvement programs, focusing on maintaining an environment...


  • Vancouver, Canada PHSA Full time

    **Job Summary**: In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Director, Patient...


  • Vancouver, Canada BC Cancer Full time

    The Leader, Patient Safety, Quality and Accreditation (PSQA) assists the Executive Director and Senior Executive Director with planning, implementing, coordinating and monitoring program-specific, population-based quality and performance improvement programs, focusing on maintaining an environment o


  • Vancouver, Canada BC Women's Hospital Full time

    Lead, Indigenous Patient Experience, Cultural Safety and Partnerships - BC Women’s Hospital and Health Centre Children's & Women's Health Centre, BC Women’s Hospital and Health Centre Vancouver, BC You are a person of Indigenous Ancestry with a strong Indigenous Cultural Safety and anti-racist lens and a desire to participate in the transformation of...


  • Vancouver, Canada Providence Healthcare Full time

    Article Flag: Mandatory Vaccination Please Note: As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be...


  • Vancouver, Canada PHSA Full time

    **Program Manager, Neuromotor & Orthopedics Programs** BC Children’s Hospital and Sunny Hill Health Centre for Children Vancouver, BC **What you’ll do** - Directs the strategic planning process and coordinates the process of operational planning across the Program. Integrates specific goals and objectives into the activities of the clinical services...


  • Vancouver, Canada PHSA Full time

    **Advisor, Indigenous Patient and Family Engagement, Neonatal Intensive Care Unit (NICU)** BC Women’s Hospital & Health Centre Vancouver, BC In accordance with the Purpose, Vision, Values, Coast Salish Teachings and strategic directions of PHSA, eliminating Indigenous-specific racism and discrimination, diversity, equity, inclusion, and safety,...


  • Vancouver, Canada Providence Healthcare Full time

    Summary: Reporting to the Program Director or Senior Manager, this key role provides operational leadership and support to interdisciplinary team members in the provision of quality care to patients/residents and their families. This position maintains responsibility in collaboration with a Physician Leader for the effective and efficient delivery of...


  • Vancouver, Canada PHSA Full time

    **Job Summary**: In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Patient Services Clerk...


  • Vancouver, Canada PHSA Full time

    **Job Summary**: In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Operating Room (OR) Patient...

  • Patient Coordinator

    9 hours ago


    Vancouver, Canada Family Dental Care Kitsilano Full time

    Patient Coordinator Description: - Location - Vancouver, BC. - Full Time About Us: At Family Dental Care Kitsilano our goal is to provide exceptional patient care in a great team environment. We strive to be leaders in dentistry; providing our team members and patients with efficient technology and advanced techniques. The Opportunity: What You Will...


  • Vancouver, Canada PHSA Full time

    **Leader, Virtual Health** Office of Virtual Health Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all...

  • Patient Care Aide

    3 weeks ago


    Vancouver, Canada Providence Healthcare Full time

    Article Flag: Mandatory Vaccination Please Note: As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required. Summary: In...


  • Vancouver, British Columbia, Canada BC Women's Hospital Full time

    Unit Clerk, Acute Perinatal ProgramBC Women's Hospital & Health Centre Vancouver, BCThe Unit Clerk performs a variety of clerical functions related to patient care and operation of the nursing unit. Duties include acting as a communication link for the Unit by transcribing and processing physician's orders, communicating with other departments and hospitals,...

  • Clinical Nurse Leader

    4 weeks ago


    Vancouver, Canada Providence Health Care Full time

    Job Description Summary Reporting to the Operations Leader, coordinates the day to day operations of a designated nursing unit and supervises staff. Acts as a clinical resource to nursing staff and interdisciplinary team members in the provision of direct care to patients/residents. Assists the Operations Leader in assessing clinical development...


  • Vancouver, Canada PHSA Full time

    **Leader, Virtual Health** Office of Virtual Health 1333 W Broadway, Vancouver, BC V6H 1G9 In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety...