Patient Services Clerk, Acute Perinatal Program

Unit Clerk, Acute Perinatal Program

BC Women's Hospital & Health Centre
Vancouver, BC

The Unit Clerk performs a variety of clerical functions related to patient care and operation of the nursing unit. Duties include acting as a communication link for the Unit by transcribing and processing physician's orders, communicating with other departments and hospitals, coordinating patient appointments, arranging patient tests and receiving results, and answering telephones. Assembles and maintains patient charts and performs data entry functions. All duties are performed within established guidelines, policies and procedures.

What you'll do

• Answer telephone, take and relay messages, calling/paging appropriate personnel to telephone for physician's orders and patient diagnoses reports, and send/receive faxed information.
• Enter patient information into Cerner system for discharge, transfers to other facilities and transfers between units.
• Make appropriate arrangements for patients requiring procedures, both inside and outside the facility such as laboratory tests, CT scans and ultrasounds by booking appointment times, booking ambulance as instructed, and informing applicable care provider.
• Transcribe and process physicians' orders to appropriate forms i.e.: medication record, kardex, for laboratory tests, medications, diagnostic tests and treatments for Registered Nurse (RN)'s approval. Notify primary RN of stat orders.
• Check all charts for any physician's orders not processed by the end of every shift, process these orders as necessary, and notify the charge nurse immediately with any questions related to unprocessed orders.
• Prepare charts for new admissions by performing such duties as making identification labels, imprinting chart sheets and attaching physicians' standing orders,
• Maintain patient records including filing loose reports as they arrive on the nursing unit, retrieving previous charts for mothers of newborns from Health Records if requested. Dismantle patient charts on discharge or transfer by distributing and filing sheets according to established procedures and ensuring all patient's documents in chart.

What you bring

• Grade 12 graduation.
• Graduation from an approved Nursing Unit Clerk program.
• Knowledge of medical terminology.
• One (1) year of recent, related experience or an equivalent combination of education, training, and experience.

You also have the ability to:

• Keyboard at least 40 wpm.
• Communicate effectively, both verbally and in writing.
• Deal with others effectively.
• Utilize a variety of computer software applications
• Organize your work.
• Operate related equipment.
• Physically carry out the duties of the position.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).

Job Type: Regular, Part-Time (0.65 FTE)

Wage: $28.31 per hour

Location: 4500 Oak Street, Vancouver, BC V6H 2N9

Applications will be accepted until position is filled.

Hours of Work: Rotating; /

Requisition # 163908E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

BCW is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA and BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of April 24, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

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