Lead, Indigenous Patient Experience, Cultural
2 weeks ago
**Job Summary**:
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Director, Patient Experience and Community Engagement, the Lead, Indigenous Patient Experience, Cultural Safety and Partnerships, is responsible for leading the development and implementation of the BCMHSUS Indigenous Health Action Plan, with a focus on improving patient experience, healthcare outcomes, and cultural safety for Indigenous patients, families, and staff. Supports BCMHSUS’ strategic goals and priorities by leading the planning, implementation, and evaluation of strategic initiatives, projects, and programs, in accordance with best and promising practices. Works in close partnership with internal and external stakeholders of BC Mental Health and Substance Use Services (BCMHSUS), including Correctional Health Services, Forensic Psychiatric Services, Adult Mental Health and Substance Use (AMHSU), PHSA Indigenous Health, BCMHSUS Indigenous staff, Indigenous organizations, First Nations Health Authority, regional health authorities, medical leaders, primary care providers, community partners, patients and families. Ensures deliverables are met in accordance with ministry and PHSA priorities and requirements.
**Duties/Accountabilities**:
- Leads development, implementation, and evaluation of BCMHSUS Indigenous Health Action Plan, ensuring alignment with PHSA’s Indigenous Health team, the Calls to Action of Canada’s Truth and Reconciliation Commission, the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), and the findings and recommendations of In Plain Sight, with the aim of improving patient experience and health care outcomes for Indigenous people accessing BCMHSUS services. Manages the promotion, monitoring and evaluation of the Plan, ensuring effective systems, practices, policies and timelines are met.
- Provides strategic and operational leadership to correctional health centres, adult mental health and substance use services, and forensic psychiatric services, with the aim of identifying and addressing existing barriers for Indigenous people accessing BCMHSUS services.
- Provides leadership and education on principles of Indigenous cultural safety, patient experience, community engagement with health professionals, leaders, and researchers across BCMHSUS, with the aim of transforming service delivery, research, and organizational culture. Identifies educational needs that support program and organizational objectives. Facilitates seminars and workshops. Develops educational tools. Uses effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of outcomes and operational requirements.
- Identifies critical barriers and issues impacting BCMHSUS and PHSA’s commitment to providing culturally safe and person
- and family-centered care to Indigenous patients, clients, and families by assessing outcomes, gathering formal and informal data, recommending corrective actions, and leading and supporting actions.
- Identifies and evaluates new initiatives, partnership opportunities, new developments and trends in Indigenous health services planning through literature review, contact with peers at other organizations, professional associations and attendance at seminars, workshops and conferences.
- Builds partnerships with Indigenous communities, agencies, and groups across BC, in conjunction with the directors and staff, regarding Indigenous health issues, with the goal of optimizing opportunities for collaboration and ensuring an integrated and coordinated approach to improving health care, cultural safety and patient experience.
- Leads policy development projects with the aim of ensuring Indigenous Cultural Safety, engaging necessary stakeholders. Review existing policies across BCMHSUS, and provide editorial and content recommendations to ensure alignment and consistency with Indigenous Cultural Safety.
- Develops project plans and objectives to outline timelines and project deliverables. Executes project plan according to project methodologies, ensures successful and coordinated completion of project components, consults with stakeholders as needed and ensures readiness for project implementation. Tracks project progress according to project plan and identified metrics. Monitors and reports on the status of programs and projects and major barriers encountered. Assesses project risks, identify risk mitigation strategies and monitor risk throughout the project lifecycle.
- Leads and supports quality improvement projects aimed at improving Indigenous patient experience, and facilitates the implementation of approved modifications and evaluation of pro
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