Supervisor, Supportive Housing

3 weeks ago

Toronto, Canada COTA Health Full time

**SUPERVISOR, SUPPORTIVE HOUSING**

**Modular Housing, 321 Dovercourt Road**

**One (1) Non-Unionized,**

**Permanent Full-Time Position**

**About Cota**

Cota is an accredited, not-for-profit, community-based organization that has been supporting adults with mental health and cognitive challenges to live well within their communities for over 45 years. We provide person-centred support to help individuals find inspiration and hope in themselves, so they are better able to pursue meaningful change in their lives. We also work collaboratively with our funders, our partners and other stakeholders, across the provincial health and social service systems, to inspire positive change in the way services are delivered to individuals living with mental health and cognitive challenges.

**Role Overview**:
We are seeking a dynamic and innovative individual who will work enthusiastically to deliver recovery oriented, client and family centered and comprehensive services that meet client needs, ensure client safety and work within a quality improvement framework to identify opportunities for enhancing quality and quantitative outcomes of the services. Client and family centered care is guiding principle at Cota that helps improve decision making processes, health outcome and client experiences. The successful individual will embed this guiding principle into their work.

**Role Description**:
The Supervisor, Supportive Housing (the Supervisor) role is a leadership position within an assigned supportive housing site. The Supervisor reports to the Manager, Community Health Services (the Manager) of the site. While the Manager maintains overall responsibility for ensuring the Supportive Housing program achieves its mandate, service targets and intended outcomes, the Manager relies on the support of the Supervisor to achieve this goal. Together, the Manager and the Supervisor work as a collaborative management team to:

- Maintain the program operational guidelines and/or requirements for frontline bargaining unit staff to follow
- Ensure frontline bargaining unit staff have appropriate training, mentoring and support to fulfill their roles in a safe and effective manner
- Oversee and direct the day-to-day operations of the program and the work of bargaining unit staff
- Address operational and/or performance management issues in collaboration and consultation with the Manager
- Ensure the program fulfills its intended mandate and achieves established targets and outcomes

As is expected of all leadership personnel at Cota, the Supervisor is to work within a continuous quality improvement framework, which reflects Cota's vision and mission of services, while promoting and maintaining positive relations with clients, Cota staff, partner agencies, funders and other stakeholders.

**Summary of Duties**:
**1. Operational Support**
- Working collaboratively with the Manager, the Supervisor contributes to the development of the program’s operational protocols and procedures (e.g. intake procedures, move-in schedules, unit safety checks, site visits, medication management protocols, client support, crisis management, staff supervision as required, etc.) and may assist the Manager in orientating bargaining unit staff to these protocols and procedures
- The Supervisor is expected to assume overall operational oversight of the program during their assigned hours/shifts, when the Manager is not present
- Assumes responsibility for ensuring any emergency/crisis situations that may arise during their assigned hours/shifts are effectively addressed, while making every effort to safeguard tenants and staff in the process
- Coordinates the submission of requisitions and/or work orders for program supplies and, as needed, repairs to program equipment/facilities
- Participates, coordinates and leads team meetings and/or task forces, ad hoc committees as required
- Participates and assists in investigations relating to incidents, occurrences, deficiencies noted in quality assurance reports, and/or compliance breaches/violations
- Assists the Manager, as required, with daily shift planning meetings

**2. People Management**
- Assumes primary responsibility for the day-to-day performance management of all bargaining unit staff working on the shifts corresponding to the Supervisor’s assigned hours/shifts
- Assumes primary responsibility for leading the annual performance appraisal process for the full-time bargaining unit staff who work on shifts corresponding to the Supervisor’s assigned hours/shifts, and may also lead the annual performance appraisal process of some part-time and/or casual bargaining unit staff, as may be requested by the Manager
- In collaboration with the Manager:

- Ensures all staff are trained in standard administrative practices, program protocols, safety procedures and applicable policies during orientation and ongoing
- Directs, supervises, supports, mentors and coaches the work of bargaining unit staff, while

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