Front of House Supervisor

3 weeks ago

Toronto, Canada Harbourfront centre Full time

**Application Deadline: April 3, 2023**

Harbourfront Centre is a leader in providing internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around the world, presenting thousands of events annually from music festivals to contemporary dance, to craft and design, to visual arts and more. Welcoming visitors year-round, there is something for everyone at Harbourfront Centre

Currently, exciting employment opportunities exist in **Harbourfront Centre** for part time Visitor Services Supervisors. This position offers the opportunity to work for one of the leading multidisciplinary arts institutions in the world.

**Position Title**:Front of House Supervisor

**Department**:Visitor Experience

**Reporting To**:Manager, Visitor Experience & Assistant Manager, Visitor Experience

**Direct Reports**:Ushers, Volunteers, Visitor Service Representatives

**Type of Employment**:Part Time/Casual

**Number of Positions**:2-3

**Location**: Toronto, ON

**Summary of Function**:
Harbourfront Centre operates five theatres - Fleck Dance Theatre (capacity 446), Harbourfront Centre Theatre (capacity 350), Studio Theatre (capacity 196), Brigantine Room (cabaret-style 250), and Lakeside Terrace (theatre 250); and various alternative multi-purpose spaces for presentations, workshops, school classes, camps and other activities. Outdoor stages include the large amphitheater-style Concert Stage (Capacity 1300), and the central public spaces, Canada Square and Ontario Square.

As the Front of House Supervisor, you will have the opportunity to coordinate and oversee front of house services during performances and events as you lead, supervise, and motivate a team of Ushers. You will be a part of the Visitor Experience Team and, act as representative to all of our visitors where our goal is to exceed expectations as we welcome visitors back to our site.

**Duties**:

- Works in various Harbourfront Centre venues on 10-acre campus.
- Coordinates front of house services during performances and events, including setting up lobbies, managing visitor flow, aiding with receptions, etc.
- Ensures that all health and safety protocols (incl. COVID safety protocols) are followed in order to provide a safe and pleasant environment for visitors and staff.
- Troubleshoot technical issues with Digital Scanning devices as required (Zebra Devices with NScan Technology). Use scanning devices to facilitate event ingress, resolve visitor concerns, and provide information to staff and production to ensure a smooth house turn-over.
- Prepares for event using information provided by the Assistant Manager, Visitor Services and the Visitor Services Coordinator - Front of House, and gathers additional information from presenting company. Assigns duties to ushers and coordinates activities with food and beverage staff, technical crew, box office, volunteers, and presenting company.
- Supervises staff of part-time ushers and sometimes volunteers. Provides training and orientation.
- Proactively meets the accessibility requirements of all visitors.
- Greets visitors. Responds to complaints and inquiries by providing information, explaining policies and procedures, or referring to the appropriate person for resolution.
- Completes and electronically distributes reports for each performance with information on performances and venue operations, incidents, visitor feedback, staff performance, media attendance, archival filming, etc.
- Completes staff time sheets and assists the Visitor Services Manager and Assistant Manager, Visitor Services with administrative duties as required.
- Counts, records, distributes and balances cash floats for the coat check and merchandise sales counters. Ensures that merchandise inventory information is recorded. Balances closing inventories against receipts and reports discrepancies. Completes merchandise sales report forms and collects commissions from sales for deposit.
- Monitors venue equipment and reports any maintenance requirements.
- Monitors venue entrances and exits during inclement weather and liaises with operations, grounds staff, and security to ensure venues are accessible and safe.
- Secures the venue at the end of shift.
- Implements safety and emergency procedures when required, including fire evacuation, medical emergencies, severe weather, power outages, and other threats to visitor safety.
- Occasionally process general ticket orders through Tessitura Ticketing System
- Performs other duties of a similar nature and level.

**Requirements**:

- Job requires strong supervisory and communication skills (verbal and written).
- Job involves a varying work schedule, including weekends, weekend nights, weekdays, and late nights.
- Job requires ability to think on one’s feet and respond effectively to

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